Payment charged twice or wrongly: how to check, dispute and complain (Ireland)

Is the service having trouble?

Look at the service's status on this site—it is built from visitor reports in the last 24 hours. Check the service's official website to see whether it has published an official status page; this site will link to it if we have found one.

What to do right away

This helps you work out whether the problem is your connection, your device, or something real.

Visit the help pages and contact page of the service—linked from the service page here. You can also report the service on this site with the report button; one report per service per hour is allowed.

Check your bank statement or online banking to see the charge plainly. Note the date, amount, and transaction number or reference. Paying by card may let you ask your bank for a chargeback.

Who can confirm a problem, and how to reach the service

The reports shown on this site are not official. Only the service and your bank can say whether the charge was wrong.

The service's official status page and help pages are the official source. Contact details are on the service page here.

If you were charged twice or wrongly: how to dispute it

First, give the service a chance to fix the problem—contact them directly. Paying by card may let you ask your bank for a chargeback. For claims of up to €2,000 against an Irish business, there is also a small claims procedure for which a solicitor is generally not needed.

ECC Ireland handles complaints about a business located in Iceland, Norway, the UK or elsewhere in the EU, once you have complained to that business and its reply left you unhappy. For a financial provider, the Financial Services and Pensions Ombudsman (FSPO) is the next step, once the provider has had its chance to put things right. You can reach the FSPO by phone at +353 1 567 7000 or through their contact form.