Is it down or is it just me?

Is it everyone, or just you?

Look at the current status shown on the service page. It comes from the reports that visitors have sent in the past day and set against what is usual for that service. Check the chart to see if the spike happened around when you noticed the problem, and the map to see where the reports are coming from. Many reports, or reports from near you, suggest the problem may not be only yours. Few reports prove nothing either way: nobody may have reported yet.

Read the small line about the official website. This site tests whether the service's main website answers, responds slowly, or is unreachable. A website that answers does not mean the service works fully. A website that refuses our checks is not necessarily down. So this line provides context, not proof.

Find the official status page, if the service has published one. This is where the company states an outage itself. If the official page reports an outage, that is the company's own statement. If it says nothing is wrong while this site shows many reports, keep comparing the signals. One signal alone does not settle the question.

What to do right now

Compare the service on another device or a different internet connection if you can. If the service works on the other device, the first one may be the cause. If it fails on both, the cause may lie with the service or with your account. This is a way to tell the cases apart, not a fix.

If the service has both a website and an app, try the other one. Trying both helps you separate a service-wide issue from a problem with one interface.

Open the official help page or contact page instead of guessing. Service pages on this site link to them when we have found them. Check the official status page of the service if it has one. Then use the report button on the service page to share what you are seeing so that others can compare.

Who can confirm an outage, and how to reach them

A service that publishes its own status page gives you the first place to look. When it has published one and we have found it, the page links to it. If the company has announced a problem there, you have your confirmation.

The reports on this site are unofficial—they come from visitors, not from the service. You will find links to the company's help centre and contact page on the service page when we have found them. Those let you reach the company directly.

If this site's page shows no recent reports, that does not mean the service is working fine. It only means nobody has reported the problem to us yet.

Official status pages of services we follow ↓

What these tools cannot tell you

What you see here rests on what visitors choose to report. The companies behind the services do not provide it. If a visitor does not report a problem, we do not know it is happening.

This site cannot see every outage. Problems that are very local, such as affecting one city or one internet provider, are hard for us to spot. Small faults that affect only a handful of people are easy to miss, and so are services that few people search for.

If you remain unsure, read what the company itself has published about the problem. That is where the company speaks directly about what is happening.