Is Rogers down or not working today?

You wonder if there is an interruption in your area

• Check Rogers' Network Help & Outages page: Rogers calls it the best and easiest way.
• Rogers Together With Shaw customers can also use the Xfinity App Health Check.

You want to be told when service is back

For home services, Rogers notifies you by text or email when it knows of an interruption in your area, and again once it is restored.

• Keep your email and phone number up to date in MyRogers to get these notifications.

You want to know how long it will last

The time to restore services varies with the nature and scope of the interruption; with a power outage affecting Rogers equipment, Rogers may have to wait for power to be restored.

• For a power outage affecting Rogers equipment, expect service back once power in the area is restored.

You forgot your MyRogers password

• Go to MyRogers (or MyRogers (Shaw)), enter your username and select Continue.
• Choose text or email to get a 6-digit verification code, enter it and create a new password.

Conditions: Have your email or phone ready to receive the verification code. The password needs at least 8 characters with letters, numbers and symbols.

Data doesn't work on your phone

• Turn your phone off, wait 30 seconds and turn it back on.
• Turn WiFi off to confirm the problem is with cellular data, and check that cellular data is turned on.

Poor signal (1–2 bars) or no signal

This could be the cause of your data issues.

• Move to an area with better signal coverage and test again.

Your account has an overdue balance

An overdue balance can cause cellular data to be suspended.

• Log into MyRogers to check your balance and make a payment if needed, then reboot your phone and test again.

Data may be switched off on your line

Most Rogers wireless plans include Data Manager, which can turn off cellular data on a line.

• Log in to MyRogers and check that your data is not turned off.

Data works but one website doesn't open

• See Rogers' guide on browsing issues for a specific website.

Your phone shows no Rogers signal

If other phones in your home have issues with their Rogers service, there could be a network outage in your area.

• Check whether other phones are having issues.
• Visit Rogers' Network Help & Outages page and ask the virtual assistant Anna about cellular service issues in your area.
• Reset your phone's network settings, then search manually for the Rogers carrier.

You missed a payment

You may be subject to late payment charges, and your services may be suspended. The late charge accrues daily until you pay the due balance in full.

• Sign in to MyRogers to make a payment or a payment arrangement.
• The fastest way to pay is Visa Debit, Debit MasterCard or credit card in MyRogers.

Your phone is lost or stolen

• Log in to MyRogers; on the number, select Manage.
• Under My Wireless Plan, select Manage Temporary Suspension, then 'Report a lost or stolen device' and 'Suspend Services'.

You're still responsible for regular monthly service fees while your phone is suspended.

Frequent disconnections on a wired device

They can come from hardware issues and loose cable connections.

• Check that the power cable and coaxial cable are securely connected to your modem.
• Disconnect and reconnect the Ethernet cable, and look along each cable for kinks or breaks.

Disconnections only on WiFi

• Test by connecting your computer directly to the modem.
• If the problem disappears when wired, troubleshoot your wireless network.

Nothing obvious is wrong

Restarting your equipment is often the quickest way to solve connectivity problems.

• Rogers Xfinity Gateway: restart it from the Rogers Xfinity App.
• Manually: unplug the modem's power cord (and a third-party router's), wait at least 30 seconds, plug the modem back in and wait a few minutes for it to come back online.

No internet on any device

• Use Rogers' article 'Troubleshooting: Unable to connect to the Internet' for modem diagnostics.