Is iiNet down or not working today?
No recent reports (updated ).
iiNet current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that iiNet is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official iiNet website.
Official status not recently checked. Open the official status page
iiNet home internet (nbn) and iiNet Mobile — Australia (iiNet no longer offers business services)
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if iiNet isn't working for you.
About iiNet
iiNet is an Australian internet service provider offering home internet and mobile plans.
Source: iinet.net.au (official website)
Official help by problem
Check a wider outage
Not working or down · Official tooliiNet network status checker: outages, maintenance and upgrades in your area
iiNet's network status checker shows planned upgrades, maintenance or outages in your area; nbn customers can also check for an nbn outage.
Source: iinet.net.au
Only your account or device?
Not working or down · Step by stepiiNet nbn (FTTB/FTTN) offline: find the cause
Your nbn service is offline
It may just be an outage or planned maintenance: the status results give an estimated fix time.
- Check your address on nbn's Network status and outages page and on iiNet's Network Status page.
No outage is shown
- Check that the modem's cables are plugged in securely and not damaged.
- Turn off the modem's power outlet for at least 10 seconds, turn it back on, wait for the Internet light, then try a website.
Devices on an Ethernet cable work but Wi-Fi devices don't
- Switch to iiNet's Wi-Fi No Connection troubleshooting.
An incompatible modem may have been plugged in
If an incompatible modem is detected, nbn blocks the connection to stop wider network issues.
- Call iiNet on 13 22 58 to get your connection unblocked.
You have a phone with mobile data
- Use it to run an nbn connection test in Toolbox.
Source: help.iinet.net.au
Sign-in or account access · Official step-by-step guideCan't log in to iiNet Toolbox: reset your password
You forgot your iiNet password or your login doesn't work
- On iinet.net.au, hit the Toolbox button (top right), then 'password' next to 'Forgotten your username or password?'.
- Follow the steps: the reset email goes to the contact email on your iiNet account.
If that does not work: Can't reset it? Call iiNet on 13 22 58.
Source: help.iinet.net.au
Not working or down · Step by stepCan't make or receive calls on iiNet Mobile
Calls suddenly stop working
Your service may be affected by an outage or planned maintenance.
- Check iiNet's Network Status page: it gives an estimated fix time if there is an outage.
No signal where you are
Even in the coverage area, places like basements, underground tunnels or large shopping centres may have a weak mobile signal.
- Try the call again from a place with better signal than a basement, tunnel or large shopping centre.
The phone itself may be blocking calls
- Make sure Flight Mode or Airplane Mode is off, and Do Not Disturb is off.
- In Toolbox: Settings, the plus (+) icon next to Call Barring, and check that 'Bar All Outgoing Calls' is off.
- Turn your phone off, wait two minutes, turn it on and try a call again.
Source: help.iinet.net.au
Payment, bill or refund · Step by stepPay an iiNet invoice in Toolbox
- Log in to Toolbox and hit 'Make a payment'; any Amount Payable is shown next to the button.
- Enter the amount in the Credit/Charge Amount field, then Proceed.
- Fill in the card details: name on card, card number, expiration date and security code.
- With no outstanding invoice, the amount becomes a credit on your account for future invoices.
ServiceDownToday: Still stuck or the delay has passed? Call iiNet Technical Support and Billing Support: 13 22 58 · all contact options
Source: help.iinet.net.au
ServiceDownToday checks
General steps from us, not an official iiNet procedure and not counted as help from iiNet.
Site won't load?
- Try another network: switch between Wi-Fi and mobile data.
- Try another browser, or a private window.
- Close the page completely and open it again.
What people search for about iiNet
- iinet login
- iinet login not working
- iinet login webmail sign up
- iinet login router
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
- iiNet's own status page →
Contact iiNet by reason
Technical information
Official website infrastructure: AWS (from the public DNS records of www.iinet.net.au).
User comments