Is BC Hydro down or not working today?
No recent reports (updated ).
BC Hydro current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that BC Hydro is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official BC Hydro website.
Official status not recently checked. Open the official status page
BC Hydro electricity supply and MyHydro — British Columbia
Power cut? Start with the official help for it:
Report an outage / customer service: 1 800 224 9376
From a mobile: *49376
Or is it the website, your account or the app? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if BC Hydro isn't working for you.
About BC Hydro
BC Hydro (British Columbia Hydro and Power Authority) supplies electricity in British Columbia, Canada; its app lets customers manage their home's electricity use.
Source: App Store listing (publisher: British Columbia Hydro and Power Authority)
Official help by problem
Check a wider outage
Not working or down · Step by stepBC Hydro power out: check, then report
- Check your breaker panel or fuse box first.
- Apartment and only your unit is out: tell your building manager.
- Look for your outage on the list or map; not there: report it in MyHydro or call 1 800 BCHYDRO or *HYDRO.
- No account number (renters): stay on the line to reach an agent.
Source: bchydro.com
Check status or progress · Official toolBC Hydro outage map
BC Hydro's outage map shows current outages, the cause, customers affected, when the power went off and the crew status.
Source: bchydro.com
Service disrupted or unsafe?
Safety or emergency · Step by stepDowned BC Hydro line: stay 10 metres back and call 911
- Treat a downed or damaged line as live even if it isn't sparking or buzzing.
- Stay back 10 metres, about a bus length, and call 911.
Source: bchydro.com
Only your account or device?
Payment, bill or refund · Step by stepCan't pay your BC Hydro bill: plan, deferral or grant
- Set up a catch-up payment plan in MyHydro or by phone.
- Residential customers can defer a payment; late charges may still apply.
- Facing disconnection after a temporary crisis: ask about the Customer Crisis Fund grant.
- Unpaid amounts of $30 or more get a 1.5% monthly late charge.
Source: app.bchydro.com
Other help
Check status or progress · ExplanationWhat your BC Hydro outage status means
- Once crews find the cause, they give an estimated time of restoration (ETR).
- "Crew on-site": a crew is investigating and an ETR follows soon.
- "Changed from assigned to not-assigned": the crew was called to an emergency or more damage was found.
- Example of repair time: replacing a pole hit by a vehicle can take up to eight hours.
Source: bchydro.com
ServiceDownToday checks
General steps from us, not an official BC Hydro procedure and not counted as help from BC Hydro.
Site or app won't load?
- In the app: update it, or close it completely and open it again.
- On the website: try another browser, or a private window.
- In both: try another network, switching between Wi-Fi and mobile data.
Few reports don't rule out a problem with BC Hydro. Check the official status, report what you see, then try the official help above. Other services of the same kind, to compare:
See which services are down today →Good to know when BC Hydro has a problem
- A BC Hydro bill must be paid in full within 21 days of the billing date. app.bchydro.com
- The Customer Crisis Fund grant goes up to $800 for electrically heated homes and $700 otherwise. app.bchydro.com
- With a smart meter, you may be able to get reconnected after paying without speaking to an agent. app.bchydro.com
What people search for about BC Hydro
- bc hydro outage
- bc hydro login
- bc hydro login my account
- bc hydro login power outage
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
- BC Hydro's own status page →
Contact BC Hydro by reason
- Outage or service problemReport an outage / customer service: 1 800 224 9376
- Outage or service problemFrom a mobile: *49376
- Billing and paymentsCustomer service (Lower Mainland): 604 224 9376
Technical information
The app: BC Hydro
- iPhone and iPad: version 1.1.0, released 2026-10-31, needs iOS 18.6 or later. App Store
- Android: updated Oct 31, 2026, needs Android 7.0 and up. Play Store
Read from the stores on 2026-11-09.
Official website infrastructure: Akamai (from the public DNS records of www.bchydro.com).
User comments