Is Telstra down or not working today?
No recent reports (updated ).
Telstra current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that Telstra is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official Telstra website.
Official status not recently checked. Open the official status page
Telstra (Australia): mobile network, home internet (nbn) and home phone, My Telstra app, Pre-Paid
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if Telstra isn't working for you.
About Telstra
Telstra is an Australian telecom company selling mobile plans, home internet and phones.
Source: telstra.com.au (official website)
Official help by problem
Check a wider outage
Not working or down · Official toolTelstra outages: check your address
Telstra's official outage page lists current and restored network outages with estimated fix times; enter your address to check yours.
Source: telstra.com.au
Only your account or device?
Not working or down · Official step-by-step guideTelstra mobile shows SOS only or no signal
Your phone shows SOS only
- Move to an area with stronger network coverage (check Telstra's coverage maps).
- Check that Aeroplane Mode is turned off.
- Restart your device to refresh its connection to the network: turn it off, wait one minute, turn it back on.
Conditions: Still SOS only after this? Chat with Telstra.
Source: telstra.com.au
Sign-in or account access · Official step-by-step guideCan't sign in to My Telstra
You can't sign in to My Telstra or the My Telstra app
- Check your internet connection and that your username and password are correct.
- Not signed in with your Telstra ID yet? Connect to the Telstra mobile network, not Wi-Fi.
- There may be technical issues: wait a few minutes, then try again.
If that does not work: Still can't sign in? Chat with Telstra.
Conditions: The My Telstra app locks you out if you enter the wrong password three times in a row.
You can't receive the one-time code
Your contact details may be incorrect.
- Go to a Telstra store with your ID so Telstra can update them.
Source: telstra.com.au
Not working or down · Official step-by-step guideTelstra home internet not working
No internet, connection drops or slow speeds
- In My Telstra, select Get help with an issue, then the issue you have.
- Check the modem's power light is on and the cables are secured; the Ethernet cable goes in the red WAN port.
- If the Wi-Fi light is off, press the Wi-Fi or WPS button.
- Restart your modem and nbn connection box so they can reconnect.
If that does not work: Still not working? Chat with Telstra so they can check account-specific issues.
Conditions: Telstra can't remotely access or run diagnostics on eero or BYO modems.
Source: telstra.com.au
Not working or down · Official step-by-step guidenbn home phone during a power cut
Power cut: your home phone doesn't work
Your nbn connection needs power: without it, your phone won't work, not even for 000 calls.
- Keep a mobile phone available in case you need emergency help during a power failure.
Conditions: With nbn FTTP, a battery back-up and a handset that doesn't need mains power, the line should work for about five hours.
Source: telstra.com.au
Payment, bill or refund · Official step-by-step guideRecharge your Telstra Pre-Paid service
You need to recharge without the app or internet
- Send a free SMS to 125 100 with your 12-digit voucher PIN.
- Or call 125 100 to recharge by phone with a credit or debit card.
Conditions: After expiry you can still receive calls but have no data; you have 6 months to recharge before the service is deactivated.
Source: telstra.com.au
What people search for about Telstra
- telstra recharge
- telstra webmail
- telstra login
- telstra login with phone number
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
- Telstra's own status page →
Contact Telstra by reason
Technical information
Official website infrastructure: Amazon CloudFront (from the public DNS records of www.telstra.com.au).
User comments