Streaming or video service not loading: what to check

Is it the service, or your connection?

Each service page on this site displays a current status built from the reports that visitors sent in the last 24 hours. This status is unofficial, but it shows you if others are hitting the same problem right now.

Below the status, a small grey line tells you whether the service's own website answered when we checked it. If the service publishes an official status page, a card on the page links directly to it. That official page is where the service itself states its problems.

What to try, one thing at a time

Test whether the problem is just with one video or account, or wider. Try playing a different title or channel in the same service. If it works, the problem may be specific to that video or your account. If it does not work either, try the same service on another device using the same internet connection. This helps you see if your device is the issue.

If that does not help, try the other way to access the service: if you were using the app, open the website instead, or vice versa. Then test with a completely different internet connection if you can (a different Wi-Fi, a mobile hotspot, a different home internet). You can also look up what the service itself has published about known problems: check the official help articles linked on its status page or its website. Finally, look at the hour-by-hour chart and the report map on this site to see where and when the problem was reported.

• Try another video or channel, then another device, then another connection or access method.

Who can confirm an outage, and how to reach the service

The service itself is the one that can confirm a real outage. If the service has published an official status page, check that first. The page link is shown on the service card on this site. If there is no status page, visit the service's own website, read the official help articles, or use the contact page linked from its service page here.

Our reports on this site are unofficial, sent by visitors. They show a pattern but are not official confirmation.

What these tools cannot tell you

This site builds its status from visitor reports. If the outage is very local—one city, one internet provider, or one personal network setup—few reports may reach us, and you may not see it on this site. Faults that reach only a few users are easy to miss as well. Services with few visitors are also harder to track.

When you are uncertain whether the problem is widespread or just yours, read what the service itself has published.