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Academy of Art University (San Francisco) Online Help Desk: forgotten or rejected passwords, changing the multi-factor authentication phone, class portal or Brightspace problems fixed by clearing the cache or disabling adblockers, Kaltura and My Media access denied, contacting the Online Help Desk
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About Academy of Art University
Academy of Art University is an art and design school whose Online Help Desk supports students using the class portal, Brightspace and campus accounts.
Source: helpdesk.academyart.edu (official website)
Official help by problem
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No official status page found (searched on 2026-11-13).
Only your account or device?
Sign-in or account access · Official step-by-step guideAcademy of Art password forgotten or not accepted
You forgot your Academy of Art password or it's not accepted
You reset it through Microsoft's password reset page; a phone number must be on your multi-factor authentication to receive the verification code.
- Go to passwordreset.microsoftonline.com and enter the verification code sent to your phone.
You want to change your Academy of Art password
Changing it requires signing in with your current password; otherwise use the reset link.
- Sign in with your current password on Microsoft's change-password page; if you can't, use the reset link instead.
Source: helpdesk.academyart.edu
Not working or down · Official step-by-step guideAcademy of Art class portal not working
The Academy of Art class portal or learning platform misbehaves
Clearing your cache and cookies often fixes it; it's one of the first things the Online Help Desk asks you to do.
- In Chrome: open the 3-dot menu, Clear Browsing Data, choose All time, check cookies and cached files, then Clear data.
- In Firefox or Safari, follow the same help article's steps for your browser.
Source: helpdesk.academyart.edu
Not working or down · Official step-by-step guideAcademy of Art media not loading (adblocker)
Videos or media won't load in the Academy of Art class portal
An active adblocker can block third-party cookies or data used to show media.
- Disable Adblock Plus or uBlock for the Academy site from the extension icon, then refresh the page.
Source: helpdesk.academyart.edu
Not working or down · Official step-by-step guideKaltura or My Media "Access Denied"
You get Access Denied in My Media or Kaltura
Your browser is probably blocking the cross-site cookies the site uses to show media files.
- Disable adblockers, or adjust your browser's security setting (in Chrome, use Standard instead of Enhanced), then clear cookies and cached files for All Time.
- In Safari, uncheck Prevent cross-site tracking, then Manage Website Data and Remove All.
- If it still fails, submit a Help Desk ticket.
Source: helpdesk.academyart.edu
Lost, stolen or fraud · Official step-by-step guideChange your multi-factor authentication phone
Your phone number changed and you can't get Academy of Art verification codes
You update the phone number in your Microsoft account's Security Info.
- Log in at Office.com with your student email, open your user icon, then View account.
- In Security Info select Update Info, change the number, choose Text or Call and enter the code received.
Source: helpdesk.academyart.edu
Help · Official step-by-step guideContact the Academy of Art Online Help Desk
You need the Academy of Art Online Help Desk
You can call, or submit a ticket on the website or from Brightspace's Get Help menu.
- Call 1-888-431-2787 or 415-618-3545.
- Or in Brightspace select Get Help, then Help Desk, fill in the details with screenshots or error messages and click Create Ticket.
Source: helpdesk.academyart.edu
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Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
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