Is Ace Hardware down or not working today?
No recent reports (updated ).
Ace Hardware current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that Ace Hardware is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official Ace Hardware website.
Ace Hardware (US hardware store chain): acehardware.com orders and tracking, damaged or cancelled orders, returns and refunds, account password, gift cards, scams, customer care
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if Ace Hardware isn't working for you.
About Ace Hardware
Ace Hardware is a US hardware store chain; acehardware.com sells online with store pickup, delivery from store and ship to home.
Source: acehardware.com (official website)
Official help by problem
Check a wider outage
No official status page found (searched on 2026-11-13).
Only your account or device?
Sign-in or account access · Official step-by-step guideCan't sign in to acehardware.com
You forgot your acehardware.com password
Account changes are made after signing in; a reset link is on the sign-in page.
- Click "sign in/register" in the upper right corner of acehardware.com and use the forgotten password link.
ServiceDownToday: Still stuck or the delay has passed? Ace Hardware Customer Care (phone): 888-827-4223 · all contact options
Source: acehardware.com
Order, delivery or lost item · Official step-by-step guideAce Hardware order not arrived, damaged or cancelled
You can't see tracking for your Ace Hardware order
The carrier may not show information for up to 48 hours or more after shipping, some carriers offer no tracking, and new orders can take up to 1 hour to appear in your order history.
- Check your order emails, or sign in to your Order History at acehardware.com; guests use the tracking number in the confirmation email.
- If you still have questions, email Customer Care at carecenter@acehardware.com.
Your Ace Hardware order arrived damaged
Inspect your order as soon as you pick it up or it is delivered.
- Contact the store that handled your order, or call Customer Care at 888-827-4223 with your order number.
Your Ace Hardware order was cancelled
Orders can be cancelled when an item isn't available, the payment can't be processed or the address can't be shipped to; you aren't billed for cancelled items.
- Call Customer Care at 888-827-4223 with any questions.
You got a text about an Ace Hardware order, prize or survey
Ace sends order confirmations only by email, never by text, and doesn't run text-message giveaways.
- Don't open links or reply; check your orders by signing in to the Ace Hardware app or acehardware.com, and report scams to fraud@acehardware.com.
Source: acehardware.com
Help · Official step-by-step guideReturn an acehardware.com purchase or refund not received
You need to return something you bought on acehardware.com
Most items can be returned within 30 days with the original receipt, unused and in original packaging; returning to a local Ace store is recommended.
- Return it to an Ace store near you with all paperwork, parts and a valid photo ID; without a store nearby, call Customer Care at 888-827-4223.
Your Ace Hardware refund hasn't arrived
Refunds go to the original form of payment and can take three to five business days, plus your bank's processing time.
- Allow three to five business days, then check with your bank or card issuer.
Source: acehardware.com
Payment, bill or refund · Official step-by-step guideAce Hardware gift card problem
Your Ace Hardware gift card won't work for Ace Hardware Home Services
Ace Hardware gift cards work in Ace stores and on acehardware.com, but not for Ace Hardware Home Services, which has its own Visa gift card.
- Use the card in an Ace store or on acehardware.com, and check its balance on the gift cards page.
ServiceDownToday: Still stuck or the delay has passed? Ace Hardware Customer Care (phone): 888-827-4223 · all contact options
Source: acehardware.com
ServiceDownToday checks
General steps from us, not an official Ace Hardware procedure and not counted as help from Ace Hardware.
Site or app won't load?
- In the app: update it, or close it completely and open it again.
- On the website: try another browser, or a private window.
- In both: try another network, switching between Wi-Fi and mobile data.
What people search for about Ace Hardware
- ace hardware login
- ace hardware login with phone number
- ace hardware login not working
- ace hardware app
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
Contact Ace Hardware by reason
Technical information
The app: Ace Hardware: Home Improvement
- iPhone and iPad: version 4.3.0, released 2026-11-09, needs iOS 16.0 or later. App Store
Read from the stores on 2026-11-12.
User comments