Is ADP down or not working today?

You forgot your password or you're locked out

ADP can't reset your portal access itself: you reset it yourself, or your employer does.

• Go to my.adp.com, click Forgot Your Password, enter your User ID, answer your security questions and create a new password.
• A wrong answer leaves you 2 more tries before you're locked out. Don't remember your answers? Ask your company's payroll or HR contact to reset your password.

You've never logged in and need a registration code

Only your employer can give you online payroll access; ADP can't provide a registration code.

• Ask your employer whether they allow online access and request the registration code, then register as a new user.

Your phone number changed and you can't pass two-factor authentication

• Contact your employer's (or former employer's) HR or payroll department: they administer ADP and can help with authentication and access.

You changed jobs and ADP still shows your former employer

• Contact your new employer's manager or HR department to get a new login for your current account.

You need your W-2

Not all companies use ADP's online portal.

• If your employer gave you online access, log in at signin.adp.com. Can't log in? Ask your employer about your W-2; for errors on it, only your employer's payroll or HR contact can make changes.
• Former employer you can't reach? Visit the IRS website or call 800-829-1040.

Your paycheck or direct deposit hasn't arrived

It may be a temporary delay at the financial institution.

• Contact your employer's payroll department first: they can give you an update and an estimate.

There's an error on your paycheck or benefits

Your employer administers its ADP payroll: ADP isn't authorized to access your payroll information.

• Contact your employer's HR or payroll department: only they can correct errors on your paycheck.