Is Affirm down or not working today?

The Affirm app or website won't load, or you can't get into your account

Affirm's troubleshooting steps cover your connection, browser or app version, cached data and VPNs.

• Check your connection, close and reopen the page or app, and restart your device.
• Use the latest Google Chrome, or switch between the app and the browser.

Before the next step: make sure you know your login details; downloads and settings saved only on this device may be lost.

• Update or reinstall the app, clear your browser cache and cookies, and turn off any VPN or proxy.

You didn't receive your Affirm verification code

If you recently changed your phone number or email, update your existing account rather than creating a new one.

• Check whether the code comes by text or email, select Didn't get a code?, and check spam, junk and filtered folders.
• Check your connection and restart your device; if it still fails, wait and try again tomorrow, then select 'Need more help? Get support'.

You enter the code but Affirm sends you back to the sign-in page

An outdated app or browser, or cached data, can cause this loop.

• Update the Affirm app or your browser, switch between the app and affirm.com, and clear your cache.

Someone asks you for your Affirm sign-in code

Affirm never asks for the code; a request for it is a scam.

• Never share the code with anyone.

Your Affirm app passcode isn't working

You can sign in with your phone number and a one-time passcode instead.

• Click 'forgot?' and log in with your phone number and the one-time passcode sent to your phone or email.

Someone opened an Affirm account or plan in your name

Affirm investigates unauthorized plans and tells you the result within 30 days; meanwhile it logs you out everywhere and pauses payments and negative credit reporting on those plans.

• Report it with the 'Need more help? Get support' button, with screenshots, any police report and identifying information.

Your Affirm payment didn't go through

Most failures come from insufficient funds, wrong card or bank details, outdated account information, an expired payment method or a method not accepted for the plan.

• Check those five causes, then update your payment method or try another one.
• Wait 2 minutes before retrying so you don't pay twice; if it still fails, use 'Need more help? Get support' with the exact error message.

Your bank shows a payment but Affirm doesn't

A pending bank charge is a temporary authorization and usually clears within 3–5 business days; payments made after 7:00 p.m. ET post the next day.

• Don't pay again while the charge is pending; check the payment history of each of your Affirm plans.
• If it is fully posted and still missing after the next day, select 'Need more help? Get support'.

Your Affirm AutoPay payment failed

Affirm retries valid payment methods, but retries don't extend your due date.

• Update your payment method if needed and make overdue payments as soon as you can.

Your refund from the store hasn't reached your Affirm loan

The store must send the refund to Affirm before it's applied to your loan; until then you must keep making payments.

• Report the return in your Affirm account: Manage > the purchase > Details > 'Disputes, Refunds, and Order Issues' > 'Report a Return'.

The store won't help with your order

Start with the store; if your loan is already processed and the issue isn't resolved, you can open a dispute and Affirm will investigate.

• If your loan isn't processed yet, use 'Need more help? Get support'; otherwise open a dispute.