Is Aflac down or not working today?

You want to check the status of your claim

Claim status, extra documents and explanations of benefits are in your MyAflac account.

• Log in to your account to check claim status and upload documents, or check it by chat or by phone at 800.992.3522.

You can't log in to MyAflac or don't have an account

You can set up an account with your social security and mobile phone number, or your policy or certificate number.

• If you still can't access your account online, submit your claim securely with the Submit as a guest option.

Someone asks you to send your premium payment to new bank details

Aflac publishes official Payment Remittance Instructions for checks, ACH and wire payments.

• Check Aflac's Payment Remittance Instructions before paying, and include your Aflac account or policy number on your check or money order.

You need to file a claim

Aflac's online claims process is available 24/7 in your account; you can also file by fax or mail.

• Log in to MyAflac to submit and track your claim, set up direct deposit, or choose to file your claim via fax or mail. Filing online gets claims paid faster.

You disagree with a claim decision

You can appeal up to three times per claim, within 180 days of the original decision.

• Send your appeal citing supporting policy provisions to Aflac Claims Appeals, PO Box 84065, Columbus, GA 31908-9998 (Aflac policy claims).

You want to file a claim on paper

Claim forms are state specific.

• Download the claim form for the policyholder's state of residence, complete it and send it by fax or mail with all supporting documents.

You changed jobs and need to keep paying your Aflac premiums

With Aflac Always you choose how to pay your premiums and set up autopayment from a bank account or credit card.

• Go to My Account, click Aflac Always, select your policies and choose when and how to pay your premiums.