Is Airbnb down or not working today?

'Looks like your bank declined the payment'

You may see this after failing or exiting your bank's authentication request.

• Complete the authentication request your bank sends, which Airbnb displays.
• Trouble with the request: make sure your contact information with your bank is up to date, and contact the bank.

'Postal code must match your bank's records' or 'There was an error adding your payment method'

• Double-check the billing address, CVV and card number: enter them exactly as they appear on your card or bank statement.

If that does not work: Reach out to your bank, or try a different payment method.

'You have reached your Airbnb access quota' or 'This credit card can't be added right now'

Airbnb's systems may have detected unusual activity on your account.

• Wait up to 24 hours, then log in and try the payment again.

'Unable to verify your card' or 'Payment Error: Amount is too large'

• Contact your bank or financial institution first.
• Still failing: book with a different payment method.

Conditions: Your payment method may have a maximum transaction amount or daily limit set by your bank.

'Can't complete this payment in your currency'

• Pay in the suggested currency, or use a different payment method.

Alipay in the Airbnb app: 'Order does not exist - Alipay'

• Complete the booking on desktop or in a mobile browser.

Another error message

• Contact your bank or financial institution first to find out why the payment isn't working.
• Then try a different payment method, or log out and back in to refresh your information.

If that does not work: Contact Airbnb for further assistance.

The dates or the listing's rules may be the cause

• Double-check that the dates or times you want are available.
• Message the host with Contact Host on the listing.

Conditions: Some home listings have requirements, like minimum nights, that your request doesn't meet.

Airbnb needs to verify your identity

If there was a problem verifying your identity during booking, Airbnb may have reached out to you for more information.

• Look for a message from Airbnb asking for more information.

Your payment method blocks the reservation

• Check for an expired card or insufficient funds, then see the payment errors aid.

Home reservation flagged by party prevention

For home reservations, details sometimes get flagged by Airbnb's automated screening process to prevent parties.

• Contact Airbnb for more help.

Your host cancels before check-in

• You get a full refund, service fees included, if you don't rebook.
• If eligible, you may get booking credit right away to rebook; unused within 72 hours, it turns into a full refund.

Your host cancels after check-in, or another problem disrupts your stay

• You get a full or partial refund and rebooking help, depending on the circumstances; contact Airbnb to find a similar place.

You're waiting for the refund

• It goes back to the payment method you booked with; the delay depends on your bank.

Stay of less than 28 nights

• Your payment method is charged as soon as the reservation is confirmed (security deposits excluded).

Conditions: Some local payment methods are charged as soon as you request the reservation.

Stay of 28 nights or more

• The first month is charged on confirmation, the rest in monthly instalments shown at checkout.

You chose Pay Part Now, Part Later

• Part is charged on confirmation, the rest on the date shown in the booking total, before check-in.