Is Alaska Airlines down or not working today?

Your Alaska flight has been sitting on the tarmac for a long time

For departing domestic flights, the plane begins returning to a gate or other disembarkation point no later than three hours after the main door closes so guests can get off, except for safety, security or air traffic control reasons; for international flights it's four hours.

• Listen for the crew's notice of each opportunity to get off the plane.

You're held on the plane and nobody explains the delay

Alaska updates you on the delay once a tarmac delay exceeds 30 minutes, keeps lavatories working and provides food and water no later than two hours into the delay, unless safety or security prevents it.

• Ask the crew for an update, for water and food after two hours, or for medical attention if needed.

Your bag didn't arrive at baggage claim

Alaska can't compensate for missing items without a report on file; most bags are located within 48 hours and delivered to your home or hotel.

• Report it to the airport Baggage Service Office within 24 hours of arrival and keep your ticket receipts and baggage claim checks.
• Check the report's status with the baggage office or on the baggage tracing portal with the File ID from your confirmation email.

Your bag arrived damaged

A damaged bag must be reported in person to a Baggage Service Agent: within 24 hours for domestic travel, 7 days for international.

• Go to a Baggage Service Agent in person within that time, with your receipts and claim checks.

Your bag is still missing after 5 days

Your report moves automatically to the Central Baggage Service office, which searches airlines worldwide and emails a mishandling form within one week; Alaska searches for up to 6 weeks from your travel date.

• Call Central Baggage Service at 1-877-815-8253 (continental US, Alaska, Canada, Latin America, Reykjavik), 6am–10pm PT every day.

You need essentials while your bag is missing

Alaska may reimburse travel essentials such as toiletries and clothing.

• Ask the baggage service office where you filed your report about reimbursement options.

You left something on board an Alaska flight

Alaska contacts you if it finds the item reported with its left-on-board form.

• Complete the form at alaskaair.com/leftonboard; for a security checkpoint use tsa.gov, elsewhere call the airport's lost and found.

You need to take an earlier or later Alaska flight today

A same-day confirmed change lets you switch flights for a fee if seats are available, during the check-in window and before your original flight leaves; the new flight must leave the same calendar day.

• Request it during online or app check-in, or from your trip details any time during the check-in window.
• Or ask an airport customer service agent or contact reservations.

The app won't let you make a same-day change

Same-day changes need Alaska- or Hawaiian-ticketed flights within North America, keeping the same origin, destination and connection cities; otherwise normal change fees and rules apply.

• Change your reservation online or call Alaska reservations for other options.

You canceled a non-refundable Alaska ticket and can't find your credit

A travel credit is issued; it can stay in ticket form, become a credit certificate (code and PIN emailed from service@ifly.alaskaair.com) or go into your wallet.

• Look for the email from service@ifly.alaskaair.com with your certificate code and PIN, or sign in and check your wallet.

You want to know when your Alaska travel credit expires

Travel credits expire: the new ticket must be bought before the expiration date, though travel can take place up to 11 months later.

• For a certificate, check the email you received; for wallet funds, sign in, open Wallet activity and choose Available funds.

You need to reach Alaska Airlines

Reservations and pre-flight questions are handled 24/7 by phone; post-flight questions and complaints go to Customer Care; you can also chat or text.

• Before your flight call 1-800-252-7522; after your flight call Customer Care at 1-800-654-5669.
• Or start a chat on the contact page, or text 82008.

You're calling Alaska from outside the US and Canada

Outside the listed countries, Alaska's number is 001-206-485-4390, which is not toll free.

• Call 001-206-485-4390 with international dialing activated on your phone.