Is Albertsons down or not working today?

Albertsons says "You already have an account" or you forgot your password

An account already exists with that phone number or email.

• Use "Sign In" instead, or the "Forgot Password" link; if it still fails, call the Customer Support Center at 1-877-258-2799.

You didn't get the Albertsons for U offer price

The offer may not apply if you bought the wrong brand, kind or size, or didn't meet a minimum quantity or other requirement.

• Check the offer description, then ask at the store's Customer Service desk.

An item is missing from your Albertsons delivery or pickup order

If you were charged for missing items, or want a refund for a substitution, Albertsons asks you to report it within 48 hours.

• Tell your driver or Store Associate at delivery or pickup, or call Customer Service at (877) 505-4040 within 48 hours.

You're not satisfied with an item or with the delivery or pickup service

Albertsons' satisfaction guarantees allow a refund or credit if you report it within seven days; some items such as baby formula, alcohol and tobacco can't be returned.

• Notify the driver or Store Associate, or call Customer Service at (877) 505-4040 between 5:00 AM and 10:00 PM Pacific Time within seven days.

You missed your Albertsons pickup time

Pickup orders not claimed by 8 PM on the day they're ready are cancelled and credited to the original payment method.

• Call Customer Service at (877) 505-4040 with any questions.

You see an Albertsons hold or charge that doesn't match your order

The Estimated Total is pre-authorized as a temporary hold; the final amount is set on the delivery or pickup day, and your bank can take up to 5 business days to release the hold.

• Wait up to 5 business days after delivery or pickup, or after a cancellation, for the hold to be released.

Your Albertsons payment was declined

You get a Tender Decline email with a link to update your payment information so the payment can be retried.

• Use the link in the Tender Decline email to enter a valid card.

You were charged for FreshPass and want a refund

The fee is fully refunded if you cancel within the first 15 calendar days of the paid period without placing an order; after that, or if you used it, you keep FreshPass until the plan's end date.

• Sign in, select "FreshPass" in account settings, then "Cancel FreshPass".

Your FreshPass payment card needs changing

The card is changed from your FreshPass account settings.

• Sign in, select "FreshPass" in account settings, then "Payment Method".