Is ALDI (US) down or not working today?

The ALDI website or app isn't working

ALDI's troubleshooting steps cover the browser, cache, connection and app version; technical issues are then handled by Instacart.

Before the next step: make sure you know your login details; downloads and settings saved only on this device may be lost.

• Try a different browser, clear the cache and cookies, refresh the page, check your connection, and log out and back in.
• In the app, make sure you have the latest version and are using a smartphone, not a tablet.
• If it still fails, email help@instacart.com or call (888) 246-7822.

You forgot your ALDI account password

If you log in with Facebook, Google or Apple, the password must be reset on that platform; otherwise use ALDI's forgot-password link.

• Click "forgot password" on the log in screen, enter the email linked to your ALDI account, click "Reset My Password", then follow the email instructions.

The ALDI password reset email didn't arrive

Check your spam folder; you may not have an aldi.us account, which is separate from shopping ALDI through Instacart, DoorDash or Uber Eats. Support can't unlock accounts or reset passwords for you.

• Check your junk and spam folders, and confirm you have an account created for new.aldi.us.

An item was scanned wrong or you were overcharged in an ALDI store

ALDI reviews in-store scanning or pricing errors at the store with your receipt.

• Bring your receipt back to the store and ask to speak with the manager on duty.

You see a double charge after paying at ALDI

A temporary pending charge can appear after a digital transaction; depending on your bank it should remove itself within 10 business days.

• Wait up to 10 business days from the transaction date; for charges on an online order, see ALDI's authorization holds FAQ.

Your ALDI online order is missing items or has damaged ones

Report it within 3 days of pickup or delivery; refunds or credits for online orders are handled by Instacart's Customer Experience team.

• Contact Customer Experience within 3 days to request a refund or a credit toward a future order.
• Look for credits in the Credits, promos & gift cards section of your ALDI account; they apply automatically at your next checkout.

Your ALDI online refund hasn't shown up

Instacart processes refunds right away, but your bank may take extra time to make the money available.

• Check with your bank or card issuer, and check your online credits in your ALDI account.

You're not satisfied with something you bought in an ALDI store

Store associates handle returns; with a receipt you are refunded in the original form of payment, without one you get an ALDI Merchandise Credit gift card.

• Bring the item and your receipt to the store where you bought it.