Is American Family Insurance down or not working today?

No recent reports (updated ).

American Family Insurance current status

No recent reports

0 reports in the last 24 hours.

This doesn't confirm that American Family Insurance is working; it means nobody has reported a problem here recently.

Official website check: not run yet.

Status calculated automatically — How it works?

Based on user reports, unofficial · updated at

servicedowntoday.com is independent and is not the official American Family Insurance website.

American Family Insurance (US): auto, home and life insurance, My Account, the MyAmFam app and claims

Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:

Having problems?

Help others by reporting if American Family Insurance isn't working for you.

About American Family Insurance

American Family Insurance (AmFam) is a US insurer for auto, home and life; customers manage policies, bills and claims in My Account and the MyAmFam app.

Source: amfam.com (official website)

Official help by problem

Check a wider outage

No official status page found (searched on 2026-11-12).

Only your account or device?

Not working or down · Official step-by-step guideAmerican Family Insurance website or online billing problem

You have a problem with amfam.com or online billing

  • Report a website problem with AmFam's website feedback form.
  • For online billing questions call 1-866-424-8002.

Source: amfam.com

Lost, stolen or fraud · Official step-by-step guideReport insurance fraud to American Family

You may be a victim of fraudulent activity

  • Contact AmFam's Special Investigation Unit at 608-242-4100 ext. 29510.

Source: amfam.com

Sign-in or account access · Official step-by-step guideCan't get into your AmFam My Account

You can't sign in to My Account

  • Call 1-800-MYAMFAM (1-800-692-6326) for My Account assistance from a live representative: Monday–Friday 7 AM–10 PM CT, Saturday 8 AM–8 PM CT, Sunday 12 PM–8 PM CT.

Source: amfam.com

Claim or damage · Official step-by-step guideFile an American Family Insurance claim

You need to report a claim

  • File it online in My Account (fastest) or in the MyAmFam app, or report it to your agent.
  • Or call the 24-hour claims line: 1-800-MYAMFAM; for wind or hail damage you can text STORM to AMFAM.
  • Have ready: your policy number, date and time of the loss, what happened, and details of others involved.

Source: amfam.com

Payment, bill or refund · Official step-by-step guidePay your American Family Insurance bill by phone

You need to pay your bill or get help with My Account

  • Call 1-800-MYAMFAM (1-800-692-6326): the automated pay-by-phone system works 24/7.
  • A live representative helps with payments and My Account Monday–Friday 7 AM–10 PM CT, Saturday 8 AM–8 PM CT, Sunday 12 PM–8 PM CT.

Source: amfam.com

Guide for this kind of service →

ServiceDownToday checks

General steps from us, not an official American Family Insurance procedure and not counted as help from American Family Insurance.

Site or app won't load?

  • In the app: update it, or close it completely and open it again.
  • On the website: try another browser, or a private window.
  • In both: try another network, switching between Wi-Fi and mobile data.

Is it down or is it just me? →

What people search for about American Family Insurance

  • american family insurance login
  • american family insurance login my account
  • american family insurance login not working
  • american family insurance bill pay

Observed in search-engine autocomplete suggestions; not a report of an outage.

User comments

What is not working?

Where this status comes from

  • The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.

Contact American Family Insurance by reason

Technical information

The app: American Family Insurance App

  • iPhone and iPad: version 3.8.0, released 2026-10-23, needs iOS 17.0 or later. App Store

Read from the stores on 2026-11-11.

Official website infrastructure: AWS (from the public DNS records of amfam.com).