Is Amica down or not working today?

You forgot your Amica password or login ID

Both can be recovered from the Forgot Login ID/Password? page by email.

• On Forgot Login ID/Password?, enter your login ID or primary email to get reset instructions.
• Forgot the login ID itself? Get it by email from the same page, or select Need Help to chat.

The Amica password reset email never arrives

The details may not match Amica's records, or the account was deactivated for inactivity.

• Check the login ID or email you entered matches your account.
• Haven't logged in within the last two years? Create a new account.

Your Amica MFA security code doesn't work or doesn't arrive

Codes can be delayed, and requesting a new code invalidates the previous ones.

• Use the most recent code that was sent.
• Check spam and junk folders and the email or phone the code goes to.
• Still failing? Call 800-242-6422.

You can't see your claim after logging in to Amica

Claim details are visible to the owner of the policy the claim was filed on.

• Log in with the policy owner's own online account.
• Each account owner should create an individual account with their account or policy number.

Your Amica payment hasn't shown up on your account yet

Processing through your financial institution can take up to three business days after the scheduled date.

• Allow up to three business days after the scheduled payment date.
• Check Transaction History in the Billing section once it's processed.
• An email confirmation is sent if you have a primary email on file.

You submitted the wrong Amica payment

Pending payments can be canceled from the Billing section before midnight ET on the submission date.

• Go to Billing, view pending payments and cancel the payment.
• Cancel by midnight (ET) of the submission date so your account isn't charged.
• Amica Life payment? Call Amica Life customer service at 844-894-4228.

Your Amica online payment won't go through

You can also pay by phone or by mail, or update the stored payment method.

• Check or replace the payment method in Billing > Payment Methods.
• Pay by phone at 800-242-6422.
• Or mail auto, home, marine and umbrella payments to Amica Mutual Insurance, PO Box 9128, Providence, RI 02940-9128.

You got an email from amica@oneinc.com and aren't sure it's real

One Inc is Amica's payment-processing vendor and sends disbursement emails on Amica's behalf.

• Follow the email's directions to choose how to receive your funds.
• Have your account number starting with "N" ready, found on your invoice or Amica.com home page.

You need to report or track an Amica claim

Customers manage claims online after logging in, or by chat or phone.

• Log in to report, track or upload documents for a claim.
• Chat with a live representative Monday–Friday 8 a.m.–midnight ET, Saturday 10 a.m.–5:30 p.m. ET.
• Or call 800-242-6422 (auto, home, marine, umbrella) or 800-234-5433 (life).

You're not an Amica customer but need to file a claim against one

Non-customers can still report a claim or upload documents.

• Use Report any claim or Upload documents on the Amica Claim Center.

You're stuck on the road and need a tow

Amica roadside assistance runs 24/7, included with towing and labor coverage or at your own cost otherwise.

• Call 866-286-9968, or submit a request in the Amica app.