Is Apartments.com down or not working today?

You're locked out or forgot your password

• On Apartments.com, click Sign In, then Forgot Password?, and enter the email you normally sign in with. Open the reset email and click the green Continue button to set a new password.

You're asked for a one-time code but don't get it

• Stay on the code page: the code arrives by email or text within a few minutes. The email comes from noreply-auth@apartments.com ("Your one-time access code"): check your spam or junk folder, and mark Apartments.com as a safe sender if your mailbox blocks it.

Your payment shows "In-Progress" and the money hasn't moved

Payments take a few days: about 5 business days by bank account (ACH), about 2 business days by card.

• Check it under Payments > View Payments: "In-Progress" means it's sending, "Scheduled" means it's upcoming.

Your payment shows "Failed"

It usually fails because of insufficient funds, and Apartments.com won't retry it automatically.

• Set up a new one-time payment to your property manager.

You scheduled a payment by mistake or too many payments

You can cancel a payment as long as it isn't processing yet.

• Open the scheduled payment in your Payments page and delete it ("Yes, delete payment"). For Auto Pay, select Edit Auto Pay to turn it off or change its start date. Cancelled one by accident? Schedule a one-time payment.

You need to stop a payment that's already "In-Progress"

Apartments.com can't stop a payment once it has started processing.

• Contact your bank right away to ask for a stop payment (banks usually charge a fee). Then talk to your property owner, who may return the money outside Apartments.com.

A listing or landlord seems suspicious

• Check that the landlord's or company's name and the property address appear in the listing header, with a phone number and leasing hours. Be wary of rent far below market, urgent deals or sob stories.
• Never wire or transfer money (Cash App, Venmo) or pay through another listing service or escrow account: a real landlord lets you tour before asking for a deposit.