Is Arby's down or not working today?

Your Arby's online order showed an error message

If you got an error message, the restaurant didn't receive the order and your card wasn't charged.

• Retry on the Arby's app or arbys.com, or order at an Arby's restaurant.

The Arby's app or arbys.com isn't working

Arby's handles technical problems with the app or website through its Contact Us form.

• Send Arby's a message through the Contact Us form with the details.

You can't select your nearest Arby's for an online order

Some Arby's locations don't accept online ordering.

• Order at the restaurant, or check back later.

You forgot your Arby's password

The password is reset from the password screen with a code sent to your email.

• On the password screen, tap Forgot Password, enter the code sent to your email, create a new password and sign in.

You're not receiving the Arby's verification code

VoIP numbers such as Google Voice or Skype may not work, and work emails may block automated codes.

• Use a regular mobile number, check spam and promotions folders, or try a personal email; tap "Resend Code" and wait 60 seconds.

Your Arby's account is blocked or shows a security warning

Accounts can be blocked after multiple incorrect login attempts or a detected security risk.

• Follow the on-screen instructions; if you still can't sign in, contact Customer Support.

Your Arby's online order was wrong or missing an item

Arby's handles incorrect orders, missing items and refund requests for online orders through its Contact Us form; orders can't be changed or canceled once placed.

• Send Arby's a message with the details so it can Make it Right.

Your Arby's delivery order has a problem

Delivery orders placed on arbys.com or the Arby's app are fulfilled by DoorDash; third-party delivery orders are handled by that app.

• Contact DoorDash customer service through the Help section of its website or app, or use the link in your order confirmation email.

Your Arby's gift card is lost, stolen, damaged or not working

Arby's gift cards never expire or lose value and work at participating US restaurants, but not for online orders.

• Report the problem with the gift card issue form on Arby's gift cards page, and check your balance at arbys.com/gift-cards.

Your Arby's Loaded Rewards points don't add up

Every order earns points, including delivery orders, with 2x points on Double Roast Beef Sandwiches; rewards start at 300 points.

• Sign in to your Arby's account to check your points, and earn points on delivery orders too.