Is Austin Energy down or not working today?
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Austin Energy current status
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Austin Energy: electricity service and power outages in Austin, Texas, outage alerts and electrical safety
Power cut? Start with the official help for it:
Austin Energy power outages: 512-322-9100
Having problems?
Help others by reporting if Austin Energy isn't working for you.
About Austin Energy
Austin Energy is the community-owned electric utility of the City of Austin, Texas; bills and accounts are handled by City of Austin Utilities.
Source: austinenergy.com (official website)
Official help by problem
Check a wider outage
Not working or down · Official toolAustin Energy Current Conditions
Austin Energy's official Current Conditions page says whether its electric system is running normally or facing large-scale outages, with links to report an outage and the outage map.
Source: austinenergy.com
Service disrupted or unsafe?
Not working or down · Official step-by-step guideReport a power outage to Austin Energy
Your power is out
- First check your breakers if you can do so safely, and check the Outage Map to see if the outage is already reported.
- Report it online, by text (text 287846 to register and get status updates) or by phone at 512-322-9100.
Source: austinenergy.com
Safety or emergency · Official step-by-step guideDowned power line in Austin
You see a downed power line
Electricity can spread through the ground, fences, hoses and other objects; rubber gloves or shoes won't protect you.
- Stay at least 35 feet away. Call 512-322-9100 to report it, and 9-1-1 for an emergency hazard. If your car hit a utility pole, stay inside unless it's on fire.
Source: austinenergy.com
Not working or down · Official step-by-step guideAustin Energy outage alerts by text
You want to report outages and get updates by text
- Text 287846 to register (you'll enter your ZIP code and accept the terms). Then text 287846 to report an outage and STAT for a status update; STOP opts out. Email alerts give status updates, but you can't report an outage by email.
Source: austinenergy.com
ServiceDownToday checks
General steps from us, not an official Austin Energy procedure and not counted as help from Austin Energy.
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What people search for about Austin Energy
- austin energy login
- austin energy login payment
- austin energy account login
- austin energy app
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
- Austin Energy's own status page →
Contact Austin Energy by reason
- Outage or service problemAustin Energy power outages: 512-322-9100
- Billing and paymentsCity of Austin Utilities (billing and accounts): 512-494-9400
- Billing and paymentsCity of Austin Utilities, toll free: 888-340-6465
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