Is BART down or not working today?

BART trains are delayed

BART issues a service advisory when trains are off schedule by 10 minutes or more, as soon as possible as a delay unfolds.

• Check BART's Alerts and Advisories page, or sign up for BART email and text alerts.

Your BART train was cancelled

Cancelled trains are shown in advance on the website, on station monitors and platform signs, and in overhead announcements; a single cancelled train doesn't trigger a service advisory.

• Set up in-app notifications in the official BART app under "notification settings" and "station departure setting".

A BART station elevator isn't working

Elevator status is posted online and in the BART app, and each station has alternative accessible options when an elevator is out of service.

• Call the Elevator Status Hotline at (510) 834-LIFT or (888) 2-ELEVAT.
• Ask the Station Agent in the booth or use the courtesy phone call box beside the elevator entrance.

You feel unsafe or need police on BART

BART Police dispatch can be called or texted directly; calling 911 is delayed because the call must be transferred.

• Call BART Police dispatch at 510-464-7000, or text BART PD at 510-200-0992 for non-emergencies.
• Use the white courtesy phones in stations or the call button on the train to reach staff.

Your old BART paper ticket still has value left

BART refunds paper tickets with more than $1 left, by check in the mail; there is no deadline and no cash refunds.

• Mail the tickets to BART's Treasury Department, or drop them off at the Customer Services Center at Lake Merritt Station, with your name, phone number and return address.
• For questions, call the BART Treasury at (510) 464-6841.

Your Clipper card or Tap and Ride fare needs a refund

Only registered Clipper cards can be refunded, and Clipper refunds are handled by Clipper Customer Service, not BART.

• Call Clipper Customer Service at 877.878.8883.

You lost something on a BART train or in a station

BART's Lost and Found is at 12th St./Oakland City Center Station; it contacts you if a match is found, which can take up to three weeks.

• Report the lost item once with the online form, with as much detail as you can.
• Call the hotline at (510) 464-7090 before going in person.