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After your master password, Bitwarden asks for a one-time code

Bitwarden requires this extra verification for users without two-step login, when logging in from a device not used before.

• Open your account email inbox and enter the one-time verification code.

The code email doesn't seem to arrive

• If you use spam filtering, check your inbox settings so these emails aren't discarded.

You are asked again on a device you already used

Uninstalling and reinstalling the mobile app, desktop app or browser extension counts as a new device.

• Enter the new code: once logged in on that device, you are not prompted again.

Your email password is itself saved in Bitwarden

Codes are only required on new devices: on previously used devices you log in as normal.

• Set up two-step login that doesn't depend on your Bitwarden account email (authenticator app, security key, or email-based two-step login with a different email).

A change made on one device doesn't show on another

To pull changes down to another Bitwarden app, your vault needs to sync; apps sync automatically on login and regularly when unlocked.

• Sync manually: in the Settings tab, select Vault options and use the 'Sync vault now' button.

Conditions: Items owned by an organization sync across users and apps every 30 minutes.

The vault isn't syncing properly

Bitwarden uses TLS/SSL, which fails to connect an app to the server if timestamps are mismatched.

• Verify that your device's time is correct, including your local time zone.

Sync fails in a browser extension

VPN or ad blocker extensions may interfere with the connection between the Bitwarden app and server.

• Turn off your VPN or ad blocker browser extension, then manually sync your vault.

You set up more than one two-step login method

• On the login screen, select 'Use another two-step login method'.

You saved your recovery code before being locked out

• Use your recovery code to access your account.

Conditions: Bitwarden is unable to retrieve the recovery code on your behalf. Recovery codes do not deactivate Duo for organizations.

You are blocked by your organization's Duo prompt

• Ask your company's Duo administrator to generate a bypass code.

Your organization uses account recovery, or you named an emergency contact

• If you're enrolled in account recovery, an administrator can reset two-step login for your account.
• Or ask your trusted emergency contact with takeover access to initiate emergency access.

You are still logged in somewhere

• Check all your devices for a logged-in Bitwarden app.
• Logged in to the web app: retrieve your recovery code and use it to disconnect all two-step login methods.
• Logged in to another app: export your vault, create a new account and import your data there.

A logged-in session is your last opportunity to export vault data.

None of these options work

There is no way for Bitwarden to recover the account or its data.

• You will need to delete your account and create a new one: the data in your vault can't be recovered.

Conditions: With a premium subscription, contact Bitwarden: they apply the existing subscription to the new account.

You hope Bitwarden can reset it

Bitwarden uses zero-knowledge encryption: it has no way to access, retrieve or reset your master password.

• Request your master password hint: if you set one up, it is emailed to your inbox.

Your login is refused although you think the password is right

Bitwarden data regions are separate: your account only exists in the region where it was first created.

• Check that the correct server is selected when you log in.
• Try logging in from a different device or Bitwarden app.

You are logged in on another app with a PIN or biometrics

• Unlock your vault with the PIN or biometrics.
• Copy your data manually from the View item screen into a .csv file, then create a new account and import it.

Your organization uses account recovery, or you have emergency access

• Reach out to your administrator to reset your master password.
• Or contact your trusted emergency contact to regain read or takeover access.

Nothing gives you access

There is no way for Bitwarden to recover the account or its data: you need to delete the account and create a new one.

• Before deleting, check whether you're still logged in to any Bitwarden app and catalogue your data manually.

Deleting your account deletes all individually-owned items stored in it, including saved attachments.

You get an unexpected error or 'access denied' when logging in

• Check whether you connect through a shared public IP, a VPN, a proxy or Tor.
• Try another network (for example mobile data instead of Wi-Fi), change your VPN or proxy server, or turn your VPN off.