Is Blackboard down or not working today?

You forgot your Blackboard password

You reset it from your school's Blackboard login page and follow the email you receive.

• Select Forgot Your Password? on the login page, complete one of the two options, then follow the instructions in the email.

Blackboard says your account is locked

The system can lock your account after too many wrong usernames or passwords, or if the login takes too long.

• Try a password reset first: at many institutions it also unlocks the account.
• Otherwise wait for the lock period to expire, or ask your institution's help desk to unlock it.

Your username isn't recognized, single sign-on fails or the reset email never arrives

These can't be fixed in Blackboard itself: Blackboard does not manage user accounts directly, your institution does.

• Contact your institution's help desk.

You can't find your school's Blackboard login page

Each institution has its own Blackboard web address; your institution gives it to you.

• Ask your institution's help desk for the web address of its Blackboard site.

You can't find your school's Blackboard login page

Blackboard's institution finder takes you to your school's Blackboard login; your username and password come from your school, not Blackboard.

• Use Find My Institution on Blackboard's students page and type your school's name.
• For password resets or locked accounts, contact your school's help desk or IT support.

A Blackboard page won't open or your course content has disappeared

The cause is often outside Blackboard: institutional configuration changes, network issues or device-specific problems.

• Contact your institution's help desk with the course or page, the exact error message, the date and time, and your device and browser.

A tool inside Blackboard stopped opening after a browser update

Browser changes to third-party cookies can affect tools from other providers that integrate with Blackboard.

• Edit your browser settings to allow sites to save and read cookie data.

The Blackboard app misbehaves on your phone

Only the current version of the Blackboard app is supported.

• Update the Blackboard app to the latest version; on an older device that can't update, use a supported mobile browser.

You're not sure your browser works with Blackboard

Blackboard supports the latest stable version and one preceding version of Chrome, Firefox and Edge, and the current and preceding version of Safari.

• Update your browser, or switch to Chrome, Firefox, Safari or Edge.

Blackboard logged you out while you were writing

The session ends after more than three hours idle; typing in the editor doesn't count as activity, and you get a warning six minutes before.

• Close the warning to stay active; save the page or select a button to refresh the session.
• If you were logged out, copy the work you wrote before it's lost, then log in again.

Logging in on another device signed you out of Blackboard

Your institution can limit how many devices are signed in at once; past that limit your earliest session is logged out. Two browsers on one device count as two sessions.

• Sign out of the devices or browsers you don't use.

A course in your Blackboard list has a lock icon and won't open

Unavailable courses appear in your course list, but you can't access them.

• Open Courses from the base navigation menu: courses with a lock icon stay unavailable until they are opened to you.