Is Boot Barn down or not working today?

You can't remember your password

• On Boot Barn's sign-in, choose to get a temporary passcode by email.

You want to know where your order is

• Check the Boot Barn order status page or log in to your Boot Barn account.

Your order says "Waiting Fulfillment"

• Your item usually ships directly from the manufacturer; you get an email with the tracking number once Boot Barn receives it.

You want to cancel an order

• Orders go into processing immediately: call customer service right away at 1-888-440-2668 to see if it can be cancelled; otherwise return it for a refund.

Which payment methods work

• PayPal is accepted; checks and COD are not.

Store credit won't work online

• Store credits can only be used in Boot Barn stores.

You want to return an online order

• Return unworn items with their original tags within 60 days of receipt, in a Boot Barn store (no fee) or with the online return portal ($10 fee for a prepaid UPS label).

You're waiting for your refund

• You get an email confirmation once the return is processed; the refund usually shows on your card within 2-5 business days.
• PayPal or Affirm orders are credited back to the original payment method.

You lost your order number

• Email custserv@bootbarn.com with your full name, address and the style numbers ordered.