Is Bumble down or not working today?

Profiles don't load or messages don't send

A weak or unstable internet connection can cause issues with loading profiles, sending messages or updating your account.

• Make sure you're on Wi-Fi or have a stable mobile data signal, and try toggling Airplane Mode on and off.
• Test Bumble on another Wi-Fi network or data connection to rule out connection issues.

The app glitches or crashes

Outdated app versions can lead to glitches or crashes.

• Open the App Store (iOS) or Google Play Store (Android), search for Bumble and check for an Update button.

Bumble isn't responding

• Fully close it from your recent apps list, then reopen it. On Android: Settings → Apps → Bumble → Force stop.

Before the next step: make sure you know your login details; downloads and settings saved only on this device may be lost.

• Log out (profile icon → Settings → Log out), close the app completely, then open it and log in again.
• Turn your phone off completely for about 30 seconds, then turn it back on.

Android: bugs or slow loading persist

• Go to Settings → Apps → Bumble → Storage → Clear Cache.

The app slows down or stops in the background

• Check that Bumble may access your location, camera, photos and notifications, and free up storage if the device is nearly full.
• Turn off battery saver, VPNs or ad blockers briefly to see if this resolves the issue.

You see a specific error code

• Open Bumble's 'Error codes on Bumble' article: it says what each code means and how to fix it.

If that does not work: Bumble's Support Team can help (see the ways of contacting them).

Your login isn't recognized

• Double-check the phone number, email address or linked account (Google, Facebook or Apple ID) you use.
• Signed up with your phone number: enter it exactly as when registering, with the country code if needed.

The login verification call or email doesn't arrive

• Check that your phone has a good signal and that the number is correct.
• With email, wait a few minutes: the verification email may take a bit to arrive.

You log in but your profile looks new or empty

You may have accidentally created a second account by signing up with a different login method, such as your Apple ID instead of your phone number.

• Log out and back in using the other login options you might have used before.

You lost access to the Facebook account used to create your profile

Without a secondary login method, you won't be able to log in.

• Bumble recommends contacting Facebook to regain access, or creating a new profile with a different login method.

If that does not work: Your account may be temporarily locked or under review for safety reasons.

You added a second login method before the change

• Log in with Facebook, Apple ID or a Passkey.
• In the app, tap 'Change number', enter the new number and verify it by call or SMS.

You have no access to your old number and no other login method

You won't be able to access your account, and Bumble can't recover it in this case.

• Start a Support chat to request that the account be deleted, to protect your data.

Conditions: Bumble asks you to verify your identity as the rightful account owner.

You still have your number and want to avoid this

Phone companies often reassign old numbers: someone who gets your old number could access your information.

• Under 'Security & privacy' > 'Other ways to log in', add Facebook, Apple or a Passkey.

Profile changes, messages you didn't send or login alerts you don't recognize

Bumble says to do these in order: securing your email and linked login first stops someone getting back in after you log out.

• First change your email account password, especially if you receive verification codes by email.
• Then change the password of your linked login (Apple, Facebook or Google); for a phone number, contact your network provider.
• Log out of Bumble: Profile > Settings > Log out.

Conditions: Only the device you log out from is logged out.

You're locked out of Bumble or your linked account

• Reach out to Bumble's support team right away so they can help you regain access.

You paid through the Apple App Store

Apple manages payments and refund decisions for these purchases.

• Ask Apple: select 'I would like to', choose 'request a refund' and follow the prompts.

You paid by card, Apple Pay, PayPal or on Bumble Web

• Contact Bumble's support team: they review the request and get back to you.
• Include the email or mobile number linked to your account and a short explanation.

The refund is for a subscription

• Cancel future renewals separately as well.

If Apple or Google Play approve a refund, you may lose access immediately.