Is CalPERS down or not working today?

You have a question about your personal CalPERS account

Personal account questions go through the secure Message Center in myCalPERS, not the public online form.

• Log in to myCalPERS and send your question through the secure Message Center. If you're new to myCalPERS, register first. You can also call 888 CalPERS, Monday to Friday 8:00 a.m. to 5:00 p.m.

You closed the bank account that receives your CalPERS payment

If the bank has already returned your deposit, CalPERS sends a replacement check to your home; otherwise it mails a check once the funds come back.

• Contact CalPERS right away at 888 CalPERS.

You're changing banks

Keep your current account open until CalPERS confirms the date of your next deposit to the new account.

• Update your payment preference in your myCalPERS account, or mail the Direct Deposit Authorization form.

Your retirement payment hasn't arrived yet

Benefits are paid at the beginning of the month for the previous month, and the State Controller's Office issues checks and sets mailing dates.

• Check the CalPERS paydays schedule; with direct deposit, contact your financial institution to see when funds are placed in your account. You can see current and past checks in the myCalPERS Pay Warrant app.

Too much or too little tax is withheld from your benefit

You can adjust federal or California state withholding on your monthly benefit payment.

• Log in to myCalPERS and choose Tax Withholdings from the Home tab, or complete the Tax Withholding Election form and mail or fax it to (800) 959-6545.