Is Canada Computers down or not working today?

You forgot your account password

• Enter the email address you registered with: you'll get a temporary link to reset your password.

You want to return a product

Most products have a 15-day return and a 30-day defective exchange from the invoice date, with complete original packaging.

• For an online order, start with the Online Return Service.
• For a store purchase, bring it with the original receipt to the nearest store.

Your refund is lower than expected

If your order had free shipping and the return drops the remaining subtotal below $79, the shipping fee may be deducted.

You can't cancel an Online Custom Order or 3rd party order

These can't be cancelled once placed.

Something is wrong with your order

Email replies come within 1-2 business days.

• Use the contact form by email (recommended, you keep a copy) with your store invoice or online order number.
• Or call (647) 799-2019, Monday to Friday.

You can't pay through any of the listed banks

Canada Computers also takes Visa, MasterCard and American Express online.

• Select the online credit card payment option at checkout.

You paid but the order hasn't moved

Financial institutions take up to 1 business day to process the transaction, then it takes 1-2 business days to confirm payment and shipping information. Out-of-stock items add a delay.

• Log in and check 'Your Orders'. For a guest checkout order, contact customer service online.

You need to change an order you just placed

An order can't be modified once placed. If it is eligible you can request a cancellation; if it was already processed, use returns and exchanges.