Is Careem down or not working today?
No recent reports (updated ).
Careem current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that Careem is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official Careem website.
Careem (Middle East, Pakistan): the Careem app for rides, food and grocery delivery, and Careem Pay
Service disrupted? Start with the official help for it:
Or is it the website, your account or the app? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if Careem isn't working for you.
About Careem
Careem is a Middle East app for getting around, ordering food and groceries and managing payments.
Source: careem.com (official website)
Official help by problem
Check a wider outage
No official status page found (searched on 2026-11-12).
Service disrupted or unsafe?
Delay, cancellation or disruption · Official step-by-step guideCareem ride cancelled or cancellation fee charged
Your Captain cancelled the ride after waiting for you
Captains are expected to wait 5-10 minutes before they can cancel; if the Captain cancels after the full waiting time, you may be charged a cancellation fee.
- Be at the pick-up point when the Captain arrives. If you need more time, ask the Captain to wait: waiting charges apply.
Source: help.careem.com
Only your account or device?
Sign-in or account access · Official step-by-step guideCareem verification code (OTP) not received
The sign-up code (OTP) doesn't arrive
- Check you entered the right mobile number, then wait a few minutes.
- Choose to get the code by WhatsApp or by phone call instead.
- Still nothing? Contact Careem with the details you used to sign up.
Source: help.careem.com
Sign-in or account access · Official step-by-step guideCareem account blocked or suspended
Your account is blocked after a declined payment
An unpaid negative balance in your Careem Pay wallet blocks the account until it's settled; balances from declined cards must be settled within 5 days.
Your account was suspended and you share a phone
Careem may suspend accounts when several Careem accounts are used on the same device.
- Contact Careem through the link in its help article to get the account reviewed.
Source: help.careem.com
Sign-in or account access · Official step-by-step guideCareem asks for a PIN you don't have
You're a customer and the app asks for a PIN
You're probably in the Careem Captain (driver) app: download the Careem app and log in to your customer account there.
ServiceDownToday: Still stuck or the delay has passed? Careem web request form (works without the app or an account) open · all contact options
Source: help.careem.com
Payment, bill or refund · Official step-by-step guideGet help with a Careem ride
Something went wrong with a ride (fare, item, captain)
- In the app, select the ride, tap 'Get help with this ride' and choose the reason: in-app support is available 24/7.
ServiceDownToday: Still stuck or the delay has passed? Careem in-app support (Help Centre in the app) open (open 24/7) · all contact options
Source: help.careem.com
Payment, bill or refund · Official step-by-step guideCareem refund not received yet
You're waiting for a refund on your card
Refund timing to the original card depends on your bank: 7 business days in the U.A.E., 3 to 14 business days in Jordan. Card payments can be refunded to Careem Pay, but Careem Pay payments can't be refunded to a card.
- When you raise a dispute, say whether you want the refund on your card or on your Pay balance: Careem says it processes it quicker.
A small charge appeared after you added a card
A small temporary hold may apply when a card is added; it is released automatically.
ServiceDownToday: Still stuck or the delay has passed? Careem in-app support (Help Centre in the app) open (open 24/7) · all contact options
Source: help.careem.com
Other help
Order, delivery or lost item · Official step-by-step guideProblem with a Careem food order
Your food order arrived wrong or in poor condition
Careem asks you to share complaints within the first four hours after delivery.
- In the app tap 'Activities', find the order under the 'Food' tile, select it and tap 'Report a problem'. Choose the issue, give the details and upload a picture of the food.
ServiceDownToday: Still stuck or the delay has passed? Careem in-app support (Help Centre in the app) open (open 24/7) · all contact options
Source: help.careem.com
ServiceDownToday checks
General steps from us, not an official Careem procedure and not counted as help from Careem.
Site or app won't load?
- In the app: update it, or close it completely and open it again.
- On the website: try another browser, or a private window.
- In both: try another network, switching between Wi-Fi and mobile data.
What people search for about Careem
- careem login page
- careem login website
- careem login app
- careem login with email
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
Contact Careem by reason
Technical information
The app: Careem: rides, food, grocery
- iPhone and iPad: version 26.44.0, released 2026-11-09, needs iOS 18.6 or later. App Store
- Android: updated Nov 9, 2026, needs Android 8.0 and up. Play Store
Read from the stores on 2026-11-11.
Official website infrastructure: Cloudflare (from the public DNS records of www.careem.com).
User comments