Is ChatGPT down or not working today?

ChatGPT says "Something went wrong."

It can be a temporary server issue or a problem with your own setup.

• Refresh the page or start a new chat, and check status.openai.com for known outages.
• Still failing? Clear your browser cache and cookies, use a private window, disable browser extensions (especially privacy or security tools), turn off VPNs or secure DNS tools, or switch network.

"A network error occurred" or a websocket error

Your device can't keep a reliable connection to OpenAI's servers.

• Disable VPNs or proxies and security filters, then try another browser, private mode, another network or another device.

"There was an error generating a response."

• It may be a one-time error: click "Regenerate".

ChatGPT is slow, stuck on "Thinking…" or frozen

• Start a new chat if the conversation is long, refresh the page or restart the app, and turn off extensions, VPNs, proxies or secure DNS tools.

You can't log in although it worked before

• Clear your browser's cache and cookies, then try again in a private window, or on another device or browser.
• Use the sign-in method you created the account with (email, Google, Microsoft or Apple).

"There is already a user with email…" or "Wrong authentication method"

You tried a sign-in method that isn't enabled for your account.

• Use the method you signed up with: if you used Google, choose "Continue with Google" with the same Google account. Not sure? Try email and password, Google, Microsoft and Apple in turn.

You signed up with Apple and "Hide My Email"

Your account may use an @privaterelay.appleid.com address.

• Select "Continue with Apple" with the same Apple account.

You're stuck on a "Checking your browser…" loop

• Pause any personal VPN or proxy and refresh, turn off ad or script blockers, and allow cookies and JavaScript for chatgpt.com, openai.com and auth.openai.com.

Sign-in fails in the ChatGPT iPhone app

• Try the same account on the web. If the web works, remove and reinstall the app, then sign in with your original method.

You still can't tell which account is yours

• Contact OpenAI Support with the email addresses and sign-in methods you tried, your billing email if different, and your subscription details.

Your card is declined when you subscribe

Your bank may have blocked the payment; OpenAI usually doesn't receive the detailed reason.

• Check the card number, expiry date, CVC and billing address (including zip/postal code), and that the card has funds.
• Complete any 3D Secure prompt: allow pop-ups and turn off ad blockers. Still declined? Contact your bank or card provider.

Your renewal failed and you added a new card

Adding a new card doesn't confirm that the failed renewal has been paid.

• Check your subscription and payment status where you subscribed: Apple App Store, Google Play or chatgpt.com.