Is CIPC down or not working?

You forgot your CIPC password

The same password is used for eServices, New eServices and BizPortal; you reset it on BizPortal with a one-time code.

• On BizPortal, the government business portal, click Login, then Reset Password.
• Type your ID number, then enter the OTP sent to your email and cell number.

You can't log in or your cell phone number is wrong

• Use the manual process at enquiries.cipc.co.za: fill in the form and attach a certified ID copy (not older than three months).

Your email and cell phone numbers on file are outdated

• Email resetpassword@cipc.co.za with the customer contact detail update form and a certified ID copy (not older than 3 months).
• Send the request from the new email address you want linked to your customer code.

You suspect fraud or unauthorised changes to entity information

CIPC's Ethics and Fraud Hotline is run independently by Whistleblowers (Pty) Ltd; reports are confidential and can be anonymous.

• Report it through the CIPC Ethics and Fraud Hotline channels listed on the CIPC fraud hotline page.

You have more than one customer code with balances

CIPC wants a single active customer code, so funds must be transferred to your preferred code.

• Email revenue@cipc.co.za with your name, proof of deposits into the code to close, a letterhead letter naming the receiving code, and a certified ID copy of the code owner.

You deposited money and it doesn't show on your CIPC account

Each registered customer gets a virtual account; a deposit is matched through the payment reference, which must be your six-character customer code.

• Check the reference used for the deposit: it must be your correct customer code. Cheques are no longer accepted.