Is ClassDojo down or not working today?

The login doesn't go through

• Check your internet connection: toggle between WiFi and cellular data.
• In your device's settings under ClassDojo, make sure the app is allowed to use cellular data.

The tips above don't help

You may have created your account with a different email address.

• Try logging in with any other email addresses you might have.

If that does not work: Submit a support request to ClassDojo.

A message says your password is about to expire, or you can't log in

ClassDojo now requires strong and complex passwords: yours may not meet the complexity requirements.

• Reset your password to one that meets the requirements.

You forgot your password (web)

• Go to home.classdojo.com/forgot, enter your account email address and press Submit.
• Open the email, click 'Reset password', enter the new password and click 'Change password'.

You forgot your password (parent app)

• Open the app, select 'I'm a parent', then 'I have an account', enter your email address and press 'Recover password'.

The reset email doesn't arrive

• Check your spam or junk folder.

The code is refused

It may be expired (all parent codes expire 30 days after creation), or it may have reached its limit (each code can be used by up to 4 parents).

• Ask your child's teacher for a new code: for security reasons, only the teacher can provide one.

You are not sure it is the right code

Parent codes start with a 'P' and are 7-9 digits long.

• If your code doesn't match this format, contact your child's teacher for the correct code.

The ClassDojo app glitches or won't work

Before the next step: make sure you know your login details; downloads and settings saved only on this device may be lost.

• Uninstall the app and reinstall it from the App Store or Google Play Store.
• Restart your device.
• Switch between Wi-Fi and mobile data: sometimes the issue is your internet, not the app.

It still doesn't work

• Log in on another device to see if the issue is device-specific.
• Try logging in on the website in a web browser.

If that does not work: Contact ClassDojo support with what you've tried and screenshots.

You use the app and get no push notifications

With the app you receive push notifications instead of email notifications; it's not possible to receive both.

• Update the app to the latest version.
• Make sure you are logged in to your account.
• Enable notifications for ClassDojo in your device settings.

You use the website and get no emails

• Check the email address on your account is the one you're checking.
• Check the Spam, Junk, Promotions and Social folders, and that your provider isn't blocking ClassDojo.

You see an 'error syncing' notification

The sync signal between the app and ClassDojo's servers is being blocked; you may also be unable to upload Story images or award points.

Before the next step: make sure you know your login details; downloads and settings saved only on this device may be lost.

• Log out of all devices and log back in, with the same email and password on the website and the app.

The sync error stays

• Delete the app and reinstall it on your mobile devices.
• Try the latest Google Chrome; otherwise check that your browser's privacy settings aren't blocking trackers.

Teachers: it works at home but not at school

There is likely a network or firewall block on your district's internet connection.

• Ask your school's IT department to 'wildcard unblock' the ClassDojo domains (ClassDojo provides the list to share with them).