Is Classic FM down or not working today?

The Classic FM player won't load or play in your browser

• Allow JavaScript, turn off pop-up blockers and make Classic FM a trusted site in your firewall.
• Delete temporary files, restart your computer and close unnecessary programs.
• At work, your office network may block the player: ask your IT team.

The stream cuts out or won't connect for everyone

Classic FM can only serve a limited number of streams at once, and server faults happen; try again later.

You see 'Some of your details do not match our records'

• Check the email address and date of birth are the ones you registered with; the password is case-sensitive.

Password recovery gives an error

The date of birth or email you entered probably doesn't match the one on record.

• Check the date of birth and email, then use the contact form on Classic FM's help page if the FAQs don't solve it.

The online playlist doesn't show what was played

During a request show the playlist may only appear after the show; very long pieces can show in another hour.

• For a broken link on the site, email Customer.Support@Global.com.

Global Player says 'sorry, a problem has occurred with the player'

• Update your browser to its latest version and check you are logged in to your Global Player account. Still failing? Contact Global Player Customer Support with the error message, your browser and version, and your device.

The audio keeps buffering

Buffering comes from your internet connection cutting out and reconnecting.

• Move closer to your WiFi router or use a wired connection, and disconnect other devices using the same connection. If it continues, contact your internet provider.