Is ClassLink down or not working today?

You forgot your ClassLink LaunchPad password

You can reset it from your school's ClassLink login page if your school allows resets and you already set up password recovery.

• Open your school's ClassLink login page, click Help, I forgot my password, enter your username and follow the recovery prompts.

There's no “forgot password” link on your ClassLink login page

Your school system may not let you reset the password yourself.

• Contact your school's IT department for help.

Your ClassLink account is locked

Locked accounts are handled by your school.

• Contact your school system's help desk.

You don't know your ClassLink username or password

Your school provides your sign-in information; ClassLink doesn't have access to it.

• Check your school's website for sign-in guides, or contact your school system's help desk.

You get an error signing into ClassLink with Google or Microsoft

You may be signed into a personal Google or Microsoft account instead of your school account.

• Sign out of the personal account and sign in again with the account your school provided.

ClassLink asks for a six-digit verification code

ClassLink Verify is a mobile MFA app that generates time-sensitive six-digit codes; a new code appears when the current one expires.

• Open ClassLink Verify on your phone and enter the current code before its progress bar runs out.

You need to set up ClassLink Verify

Your school decides whether Mobile Authenticator is available; setup links the app to your account with a QR code.

• Sign in to LaunchPad on a computer, open Settings, then the Security tab, choose Mobile Authenticator and scan the QR code with ClassLink Verify.