Is ClickUp down or not working today?

You're suddenly locked out during a session or while logging in

ClickUp may be in downtime: downtime may result in infinite loading or login issues.

• Check ClickUp's status page.

You need to reset your password

• On the login page, click 'Forgot Password?'.

If that does not work: If the email isn't in your inbox or spam folder, contact Support.

You lost your phone or don't get the two-factor authentication code

• Ask your Workspace admin to email you a temporary login link.
• Once logged in, update your password and settings (for example your phone number after a lost device or a new number).

You entered the wrong email address while signing up

You can't access the confirmation code ClickUp emailed.

• Contact ClickUp Support: you can't receive the confirmation code yourself.

Performance issues in the mobile app

Issues often arise when the app is outdated.

• Check the ClickUp app for updates in your device's store; if one is available, tap Update.

The app is up to date but still misbehaves

• Log out and back in: tap your avatar in the upper-right corner, swipe to the bottom and tap Logout.

Problems persist

• Clear the ClickUp app cache and data (Android).
• If all else fails, delete and redownload the ClickUp mobile app.

Conditions: On Apple devices, the only way to clear the app's cache and data is to delete and reinstall the app.

A page looks outdated or recent changes aren't showing

A copy of the page is stored in your browser's cache; a hard refresh clears it and loads the most recent version.

• Depending on your browser: hold down Ctrl and click the Reload button, or hold Shift and click the Reload button.
• With a Command key: hold down Command and Shift, then press R.

Chrome

• In the URL bar, enter chrome://settings/clearBrowserData, click Advanced and choose the time range (All time for the entire cache).
• Click CLEAR DATA, then close and reopen the browser or refresh each open tab.

ClickUp suggests recording some of your saved information first.

Firefox

• From the History menu, select Clear Recent History, choose the range (Everything for the entire cache), then close all browser windows and reopen.

Safari

• From the Safari menu, select Clear History, choose the time range and click Clear History.

Another browser or version

• Search your browser's Help menu for 'clear cache'.