Is Crumbl down or not working today?

You need to change the phone number or email on your Crumbl account

Account details are edited in the Crumbl App.

• In the Crumbl App, tap “More”, then “Account Settings”.

Your Crumbl account was double charged

Crumbl's local stores handle charge problems.

• Contact your local Crumbl store for assistance.

Your Crumbl desserts don't look right

Crumbl asks you to go to your local store to make it right.

• Reach out to your local store; its contact info is on Crumbl's site.

You need to cancel or change your Crumbl order

Edits go through your local store; catering cancellations need 48 hours' notice, and third-party app orders go through that app.

• Contact your local store directly, or DoorDash or UberEats support if you ordered there.

A flavor you ordered for Crumbl pickup is sold out

Curbside orders are made when you arrive, so items can run out.

• Choose to wait, get a refund, or pick a different flavor.

You can't find how to use your Crumbl Crumbs

In store you redeem with your phone number and a code; in the app, eligible rewards show at the top of an order or in the Redeem section, and Crumbs expire a year after earning.

• In the Crumbl App, start an order and look for rewards at the top, or open Redeem in the Rewards tab.

You want to use or check a Crumbl gift card

Physical cards are scanned in the Crumbl App and digital card funds added with their code or link; Crumbl gift cards don't expire.

• Check the balance in the Crumbl App under “More”, or ask a Crew member in store.

Your old Crumbl Cash seems to be gone

Crumbl Cash was replaced by Crumbs, but your previous balance is still there.

• Find your Crumbl Cash under the “More” tab in the Crumbl App.

You need help with a big Crumbl catering order

Each store offers its own add-on services for large orders, like delivery or event attendance, for a fee.

• Contact your local store for its full menu, add-on services and help with your order.