Is Desert Financial down or not working today?

You forgot your password

• On the Desert Financial homepage, click Sign In, then Forgot Password. Enter your username and Social Security Number and follow the instructions.

Your login stopped working after a long break

Online Banking logins are deactivated if you don't log in at least once every 90 days (unless you use Bill Pay regularly); your accounts stay open.

• Re-register for Online Banking: Sign In > Register, with your member number, Social Security Number, full name, date of birth and zip code.

You get an access error on a work computer

• Ask your system administrator to check the proxy or firewall settings, or try from another network or the mobile app.

You can't find your card or see a suspicious charge

With Zero Liability Protection, you aren't responsible for fraudulent charges made with your debit card.

• Lock your card right away with the card controls in the app or Online Banking, then report it to Desert Financial (numbers below).

A text, email or call asks for your username, password or verification code

Desert Financial never asks for these by text, email or phone; scammers may text from local area codes with look-alike links.

• Don't click links in the text and never share a code. Hang up and call Desert Financial at (602) 433-7000; forward suspicious emails to emailfraud@desertfinancial.com.

Your transfer or external account confirmation fails at the verification code step

The code is sent by your preferred contact method and expires after 10 minutes.

• Request a new code (email or text) and enter it within 10 minutes, then click Verify.