Is DEWA down or not working today?
No recent reports (updated ).
DEWA current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that DEWA is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official DEWA website.
DEWA, Dubai Electricity and Water Authority (UAE): electricity and water supply, bills, the DEWA Smart App and online account
Power cut? Start with the official help for it:
DEWA electricity and water incidents: 991
Or is it the website, your account or the app? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if DEWA isn't working for you.
About DEWA
DEWA (Dubai Electricity and Water Authority) supplies electricity and water in Dubai; customers use the DEWA Smart App and website.
Source: dewa.gov.ae (official website)
Official help by problem
Check a wider outage
No official status page found (searched on 2026-11-12).
Service disrupted or unsafe?
Safety or emergency · Official step-by-step guideElectricity or water emergency in Dubai
You have an electricity or water technical incident
- Report it with DEWA Smart Response, or call 991.
Source: dewa.gov.ae
Not working or down · Official step-by-step guideReport a DEWA power or water fault with Smart Response
Your electricity or water is interrupted
- Report and track the incident with Smart Response in the DEWA smart app.
ServiceDownToday: Still stuck or the delay has passed? DEWA electricity and water incidents: 991 · all contact options
Source: dewa.gov.ae
Only your account or device?
Sign-in or account access · Official step-by-step guideForgot your DEWA password or username
You can't log in to your DEWA account
- On DEWA's Forgot Password page enter your DEWA business partner number or account number and your username, then select Proceed. Username lost too? Use the 'Forgot username?' link on the same page.
ServiceDownToday: Still stuck or the delay has passed? DEWA customer service: 04-6019999 (open 24/7) · all contact options
Source: dewa.gov.ae
Payment, bill or refund · Official step-by-step guideDEWA disconnection for an unpaid bill
Your supply was disconnected because a bill wasn't paid
Reconnection takes place within 4 hours after the bill is paid.
ServiceDownToday: Still stuck or the delay has passed? DEWA customer service: 04-6019999 (open 24/7) · all contact options
Source: dewa.gov.ae
ServiceDownToday checks
General steps from us, not an official DEWA procedure and not counted as help from DEWA.
Site or app won't load?
- In the app: update it, or close it completely and open it again.
- On the website: try another browser, or a private window.
- In both: try another network, switching between Wi-Fi and mobile data.
What people search for about DEWA
- dewa login portal
- dewa login
- dewa login payment
- dewa login with account number
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
Contact DEWA by reason
- GeneralDEWA customer service: 04-6019999Open 24/7
- Outage or service problemDEWA electricity and water incidents: 991
- GeneralDEWA Hayak chat (text or video)
Technical information
The app: DEWA
- iPhone and iPad: version 10.3.9, released 2026-11-09, needs iOS 16.0 or later. App Store
- Android: updated Nov 5, 2026. Play Store
Read from the stores on 2026-11-11.
Official website infrastructure: Akamai (from the public DNS records of dewa.gov.ae).
User comments