Is E-Verify down or not working today?

You forgot your password for signing in to E-Verify

E-Verify sign-in goes through Login.gov, which handles password resets; E-Verify Customer Support can't reset Login.gov passwords.

• Use the Login.gov Help Center's Forgot your Password page, or contact Login.gov support.

You lost your only Login.gov authentication method for E-Verify

Login.gov can't unlock your account; if you can't sign in with your single method, you must delete the Login.gov account and create a new one, which blocks E-Verify access until relinked.

• Review Login.gov's authentication method help first, and set up at least two authentication methods to avoid lockouts.

You haven't signed in to E-Verify since Login.gov became required

You link your existing E-Verify user ID to a Login.gov account on first sign-in.

• Click Sign In with Login.gov, sign in or create a Login.gov account, then enter your E-Verify user ID and password to link it.

You want to know where your E-Verify case stands

The Case Tracker shows your case status with the 15-digit case number from your Further Action Notice; no myE-Verify account is needed.

• Enter your 15-digit E-Verify case number in the Track Case Number field and click the magnifying glass.

Your E-Verify case says it needs more time

The case was referred for further verification; no action is needed at this point.

• Wait, and check the Case Tracker again later.

Your employer says your E-Verify case got a mismatch

A mismatch means your Form I-9 information didn't match DHS and/or SSA records; it does not necessarily mean you aren't authorized to work.

• Decide whether to resolve the mismatch and tell your employer by the 10th federal working day after the result.

You don't know why your E-Verify case had an SSA mismatch

Common causes include an unreported name change, incorrect name, Social Security number or date of birth in SSA records, or an employer entry error.

• Check your Further Action Notice for the steps and documents to bring.