Is EDF Energy down or not working today?
No recent reports (updated ).
EDF Energy current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that EDF Energy is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official EDF Energy website.
EDF Energy (UK): home gas and electricity supply, the EDF online account and app, and prepayment meters
Power cut? Start with the official help for it:
Power cut: your local network operator (free): 105
Gas 24-hour Emergency Service (national): 0800 111 999
Or is it the website, your account or the app? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if EDF Energy isn't working for you.
About EDF Energy
EDF is a UK energy supplier of electricity and gas to homes and businesses; customers manage their account online and in the EDF app.
Source: edfenergy.com (official website)
Official help by problem
Check a wider outage
No official status page found (searched on 2026-11-12).
Service disrupted or unsafe?
Not working or down · Official step-by-step guideEDF: is there a power cut in your area?
Your electricity is off
Power cuts are handled by your local network operator, not EDF.
- Call 105 free from a mobile or landline to reach your local network operator, or report and track the cut on its website.
It might be just your home
- Check your prepayment meter still has credit.
- Check whether a trip switch is off and, only if safe, flick it back on.
- Check whether neighbours or street lights have power.
Source: edfenergy.com
Safety or emergency · Official step-by-step guideGas leak or electrical emergency
You smell gas or worry about carbon monoxide
- Open all windows and doors and put out any naked flames, including cigarettes.
- Call the Gas 24-hour Emergency Service free on 0800 111 999.
You see damaged power lines or an electrical emergency
- In Great Britain call 105 (free); in Northern Ireland call NIE Networks on 03457 643643.
Source: edfenergy.com
Only your account or device?
Sign-in or account access · Official step-by-step guideCan't log in to your EDF account
You can't log in or forgot your password
- Request a new password: EDF sends you a secure link.
- Need help logging in? Text EDF on 0748 058 9950 with your EDF account number.
Source: edfenergy.com
Payment, bill or refund · Official step-by-step guideTop up your EDF prepayment meter
You need to top up your prepayment meter
- Take your electricity key or gas card to a Payzone, PayPoint or Post Office outlet to top up.
ServiceDownToday: Still stuck or the delay has passed? EDF by text message (send your account number; not a call line): Text 07480589950 · all contact options
Source: edfenergy.com
ServiceDownToday checks
General steps from us, not an official EDF Energy procedure and not counted as help from EDF Energy.
Site or app won't load?
- In the app: update it, or close it completely and open it again.
- On the website: try another browser, or a private window.
- In both: try another network, switching between Wi-Fi and mobile data.
What people search for about EDF Energy
- edf energy login
- edf energy my account
- edf energy login to my account
- edf energy sign in
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
Contact EDF Energy by reason
- Outage or service problemPower cut: your local network operator (free): 105
- GeneralEDF by text message (send your account number; not a call line): Text 07480589950
- Outage or service problemGas 24-hour Emergency Service (national): 0800 111 999Open 24 hours
Technical information
The app: EDF UK
- iPhone and iPad: version 14.14.0, released 2026-11-10, needs iOS 16.4 or later. App Store
Read from the stores on 2026-11-11.
Official website infrastructure: Amazon CloudFront (from the public DNS records of www.edfenergy.com).
User comments