Is El Paso Electric down or not working today?

Your El Paso Electric power is out

EPE takes outage reports by phone, with one number for Texas and one for New Mexico, and shows reported outages on its outage map.

• Call (915) 877-3400 in Texas or (575) 523-7591 in New Mexico, then check the outage map to see if your outage has been reported.

You're behind on your El Paso Electric bill

The Bright Hearts Fund helps past-due customers at risk of disconnection, and the Payment Arrangement Plan is a temporary help for customers in a financial crisis.

• Contact El Paso Electric and ask about its assistance programs.

You need to pay your El Paso Electric bill

EPE accepts payments 24/7 in its mobile app, in My Account, through Guest Pay without registering, by phone, in person or by mail.

• Use Guest Pay for a one-time payment without an account, or pay in My Account with a card or bank account.

Someone claiming to be El Paso Electric threatens to cut your power unless you pay now

Threatening disconnection to force immediate payment is one of the most common scams; EPE says it will never ask for gift cards, prepaid debit cards or money transfer apps.

• Stop all communication, then contact El Paso Electric directly using its official phone numbers or website to confirm the request.

You get an automated call or text asking you to call a 1-800 number about a balance

EPE warns that automated messages asking you to call back a 1-800 number to settle a balance are a common scam tactic.

• Don't return the call; if you think you've been targeted, report it to local authorities or the BBB Scam Tracker.