Is Elephant Insurance down or not working today?

You can't log in to your Elephant account

You log in with the email address and password you used when creating your account; there is a reset option if you forgot the password.

• Use “Reset your password” on the login page, or sign up if you don't have an account yet.

Your car broke down and you have Elephant roadside coverage

Elephant's emergency roadside assistance runs 24 hours a day with real-time tracking of the service provider; coverage depends on your policy.

• Request immediate assistance online, or call 1-877-321-9910.

You need to file a claim with Elephant

Elephant customers get an expedited claim form in the Elephant portal; non-customers can use the simple online form.

• Log into your Elephant portal and follow the claim link, or call 844-937-5353, Monday to Friday 8 a.m. to 7 p.m. ET.

You need to reach your Elephant adjuster about an existing claim

The portal is the best channel to track the claim and message your adjuster; letters include the adjuster's direct phone and email.

• Use your Elephant portal to message the adjuster and send documents.

Your windshield or car glass is damaged

Glass claims can be filed with the online claims tool or by phone.

• File it online, or call 1-800-413-8860 to file the glass claim by phone.

You want to know where your Elephant claim stands

Claims can be tracked in your online account.

• Check the claim in your Elephant online account.

You need to pay your Elephant car insurance bill

The online account takes credit cards, debit cards or bank accounts, shows bills and payment history, and sets up automatic payments.

• Log in to your Elephant online account to pay or set up automatic payments.