Is Emirates down or not working today?

You forgot your Skywards number

• Click 'Forgot your Skywards number?' on the login page and follow the instructions.

The one-time passcode doesn't work

It is usually received by email and/or SMS within minutes and expires five minutes after it is issued.

• If it expired, re-enter your credentials to get a new one-time passcode.

You want to be told about a delay or cancellation

Emirates sends an email and an SMS to the contact details in your booking.

• Update your contact details in Manage your booking.
• Booked through a travel agent: give them your latest contact information.

Your flight is disrupted and you have a connection or return flight

Emirates tries to rebook you on the first available connection, first on the next available Emirates flight.

• Contact Emirates so they can rebook your other connecting or return flights too.

The rebooked flight doesn't suit you

• Contact Emirates to find other options.

Conditions: Changes depend on your booked class of travel and availability.

Rebooking leaves you a long layover in Dubai

With a connection time in Dubai between 10 and 24 hours, you might be eligible for Dubai Connect.

• If eligible, request Dubai Connect services through Manage your booking.

You want to cancel an online booking and get your money back

You can receive a full refund as long as it's within the conditions of your fare; Emirates refunds the card used for the ticket.

• Cancel through Manage Your Booking, then complete Emirates' refund form.

Check your fare conditions first: some tickets are not refundable, or cancellation charges may apply.

You changed a booking and are due a refund

A credit note (EMD) is sent to your email address; it is valid for one year from the date of the change and can pay for future Emirates travel or be refunded.

• To get the money back, complete Emirates' refund form; to use it for travel, contact your local Emirates office.

You wonder about change fees

Fees and charges may apply depending on your fare conditions, plus any fare difference.

• Make the change in Manage your booking on emirates.com: it shows which charges apply before you confirm.

There is no 'Change my booking' link

Your booking isn't eligible for online changes.

• Contact your travel agent, or Emirates' Contact Centers if you booked directly.

You forgot your password

• On Emirates' reset password page, enter your email address or Emirates Skywards number: you receive an email to create a new password.

If that does not work: If there's no email address in your profile, contact Emirates to update your contact details.

You need another date, time, connection or cabin

Emirates shows the price difference before you confirm any change.

• On Emirates' change-flight page, enter your booking details to change dates, departure time, a connecting flight or the cabin class.

You booked through a travel agent

• Contact the agent to make changes.