Is Empower down or not working today?
No recent reports (updated ).
Empower current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that Empower is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official Empower website.
Empower (workplace retirement plans and Empower Personal Dashboard): login and password reset problems, one-time codes not arriving, choosing the right account type, the Security Guarantee and contacting Empower.
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if Empower isn't working for you.
About Empower
Empower is a US retirement and wealth company that runs workplace retirement plans such as 401(k) and 403(b) plans, plus the Empower Personal Dashboard.
Source: empower.com (official website)
Official help by problem
Check a wider outage
No official status page found (searched on 2026-11-13).
Only your account or device?
Sign-in or account access · Official step-by-step guideCan't log in to Empower
You forgot your Empower password
On the login screen, Forgot username/password? asks you to choose the right account type before resetting.
- Select Forgot username/password? on the login screen.
- Choose Workplace, Personal Wealth, and Cash accounts, or Free budgeting tools if that's all you use.
Forgot username/password says your account can't be found
This usually means the wrong account type was selected.
- Choose the first option for Workplace, Personal Wealth or Cash accounts.
- Choose the second option for free financial tools only.
You're not getting the one-time code to reset your password
If the code doesn't arrive by phone or text, Empower support handles it by ticket.
- Submit a support ticket and include your new phone number.
You're stuck in a password reset loop or still locked out
Empower may ask you to confirm your login through Forgot username/password even when it was correct.
- Complete the Forgot username/password steps, then log in again.
- Still locked out: submit a support ticket with a screenshot showing only your username.
Sign-in or account access · Official step-by-step guideWhere to log in to the Empower Personal Dashboard
You can't find where to log in to the Empower Personal Dashboard
The dashboard is at empower.com/epw; if you never set a username, your username is your email.
- Go to empower.com/epw and log in with your username or email.
- Pick Access My Personal or Workplace Accounts, or Free financial tools.
Lost, stolen or fraud · Official step-by-step guideFraud and your Empower account
You're worried about fraud or someone taking over your Empower account
Empower uses multifactor authentication, and participants are automatically enrolled in its Security Guarantee.
- See the Empower Security Guarantee.
- Keep multifactor authentication on your account.
Source: empower.com
Help · Official step-by-step guideContact Empower
You have a question about your workplace retirement plan (401(k), 403(b))
Empower has a phone line for workplace customers.
- Call 855-756-4738.
- Don't put confidential account information in an email; log in to upload documents.
You have a question about your investment account
Investment account holders contact their advisor from their account.
- Log into your account to contact your advisor.
Source: empower.com
ServiceDownToday checks
General steps from us, not an official Empower procedure and not counted as help from Empower.
Site or app won't load?
- In the app: update it, or close it completely and open it again.
- On the website: try another browser, or a private window.
- In both: try another network, switching between Wi-Fi and mobile data.
What people search for about Empower
- empower login
- empower login without app
- empower app
- empower app not working
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
Contact Empower by reason
Technical information
The app: Empower ®
- iPhone and iPad: version 2026.10.14(2610.14), released 2026-10-15, needs iOS 15.0 or later. App Store
Read from the stores on 2026-11-13.
User comments