Is Eversource down or not working today?

Your power is out (Eversource)

You can report the outage online, by text or in the Eversource app, and track it on the outage map.

• Text OUT to 23129 to report the outage.
• Text STAT to 23129 for updates, or check the outage map in the Eversource mobile app.

You want Eversource to tell you when power is back

Signed-up customers get regular updates during an outage: cause, status and restoration.

• Sign into your Eversource account and set outage alerts by text, email or phone.

Eversource shut off natural gas in your area

Crews repair the lines, then visit each home for a safety check before turning gas back on, so they need access inside.

• Make sure an adult (18 or older) is home to let the crew restore service.
• If you must leave, leave your contact information with a neighbor or on your door.

Someone at your door says they're from Eversource

Eversource employees and representatives carry a photo ID and will show it on request.

• Ask to see their photo ID before letting them in.

You think you smell a gas leak

Get to safety first, then call 911; report the leak to Eversource afterwards.

• Move to a safe location and call 911.
• Then report the gas leak to Eversource.

You're about to dig in your yard

State law requires calling the free utility marking service first.

• Massachusetts or New Hampshire: call 811 or 888-344-7233 at least 72 business hours before digging.
• Connecticut: call 811 or 800-922-4455 at least 48 business hours before digging.

Texting PAY to Eversource doesn't work

Pay by text needs a bank account in your online profile and your mobile number in your alerts settings.

• Add a bank account to your Eversource online profile and your mobile number in alerts and notifications settings.
• Then text PAY to 23129; text BAL for your balance.

You have a past-due Eversource balance

Payment plans, open to most customers, can help prevent shut-offs; income-based assistance may also apply in your state.

• Set up a payment plan.
• Enter your town on the page to see the income-based programs available to you.

Your Eversource bill jumps every season

Budget Billing lets you pay a fixed monthly amount and settle up at the end of the year.

• Sign up for Budget Billing.

A caller says your Eversource power will be cut off unless you pay now

Eversource will never call and demand immediate payment, ask for gift cards, prepaid debit cards or Bitcoin, or threaten an immediate shut-off. Real disconnection notices come by U.S. mail.

• Hang up and contact Eversource.
• Report the incident to your local law enforcement.

You're told your Eversource account was linked to another login you didn't approve

Eversource can place a block on your account.

• Contact Eversource to block the account, then enable multi-factor authentication and change your password.

You had a loss or damage you think Eversource caused

You can file a property damage claim with Eversource.

• Call the Claims Department at 844-685-4475 and leave your name and mailing or email address to receive a claim form.