Is FirstEnergy down or not working today?

Your power is out (FirstEnergy)

You can report the outage by text, by phone or online.

• Text OUT to 544487 (not enrolled yet? text REG to 544487 first).
• Or call 1-888-LIGHTSS (1-888-544-4877).
• Text STAT to 544487 for the latest update on your reported outage.

You have a hearing or speech disability and need to report an outage

You can report through the Telecommunications Relay Service.

• Call TRS at 711, or use the online form or text messaging.

You want FirstEnergy to text you outage and restoration updates

Alerts cover restoration updates, scheduled outages and severe weather; you register by text with your account number and zip code.

• Text REG to 544487 with your account number and zip code ready.
• Or sign into your online account and update the Text & Email Alerts page.

FirstEnergy texts won't stop, or you want them paused

Text commands let you pause, resume or stop alerts.

• Text PAUSE to stop temporarily, RESUME to restart, or STOP to end all alerts.

You see a downed or low-hanging power line

Assume it is energized and dangerous, even if it doesn't spark, smoke or make noise.

• Stay at least 30 feet away (100 feet from transmission lines) and keep others away.
• Call 911; the operator reports the line to FirstEnergy. Never approach or try to move it.

A power line fell on your car

Stay inside unless there's a fire or other imminent danger.

• Move the vehicle away if you can do so safely; otherwise stay inside until utility workers say it's safe.
• Call 911. If you must get out, jump clear without touching the car and the ground at the same time, then shuffle at least 30 feet away.

Your FirstEnergy online account is locked

Too many failed password attempts lock the account, and Customer Care agents can't unlock it.

• Click Forgot Password and enter the temporary verification code sent by email to unlock it.

You forgot your FirstEnergy username or password

Both can be recovered by email from the login page.

• Username: click Forgot Username and enter your account's email address.
• Password: click Forgot Password, enter the emailed code, then set a new password.

FirstEnergy won't accept your new password

It must be at least 12 characters with a number, an uppercase and a lowercase letter, a special character from @#$%^&*()!,. and no spaces, and can't be a previous password.

• Create a password that meets every requirement.

You need to pay your FirstEnergy bill without logging in

You can pay anytime with your account number and ZIP code, by bank account, card, Apple Pay, Google Pay, Venmo or PayPal.

• Pay online with your Account Number and ZIP Code.

You were charged a fee to pay your FirstEnergy bill

Residential one-time payments carry a service fee: $0.50 by bank account, $2.75 by credit card.

• Use AutoPay or mail a check with your bill stub to avoid the one-time service fee.

You're struggling to pay your FirstEnergy electric bill

FirstEnergy offers programs to budget payments, pay seasonal bills, catch up on past-due amounts or avoid disconnection.

• Choose your electric company to see the assistance programs in your area.
• Still have questions: fill out the form to contact the customer service team.

A caller threatens to shut off your FirstEnergy power unless you pay now

Behind-on-payment customers get written disconnection notices; FirstEnergy representatives won't call or email to demand immediate payment, and never require a prepaid money card.

• Hang up.
• Check your account status by logging in or calling customer service on the numbers on the FirstEnergy website.

Someone at your door says they work for FirstEnergy

FirstEnergy utility employees always carry photo identification.

• Don't let them in unless you scheduled an appointment and they show proper identification.