Is Five Guys down or not working today?
No recent reports (updated ).
Five Guys current status
No recent reports
0 reports in the last 24 hours.
This doesn't confirm that Five Guys is working; it means nobody has reported a problem here recently.
Official website check: not run yet.
Status calculated automatically — How it works?
Based on user reports, unofficial · updated at
servicedowntoday.com is independent and is not the official Five Guys website.
Five Guys (US burger restaurants, online ordering at order.fiveguys.com and the Five Guys app): refunds, being charged twice, paying for online orders, editing an app order, special requests, app problems, gift cards that show no balance or won't redeem online, customer feedback hotline and contact form.
Is it just you? Try another network (Wi-Fi or mobile data) or another device. If it still fails, pick your problem:
Having problems?
Help others by reporting if Five Guys isn't working for you.
About Five Guys
Five Guys is a burger and fries restaurant chain; you can order online for pickup or delivery or in the Five Guys app.
Source: fiveguys.com (official website)
Official help by problem
Check a wider outage
No official status page found (searched on 2026-11-13).
Only your account or device?
Not working or down · Official step-by-step guideFive Guys app not working
The Five Guys app isn't working for you
Five Guys support can help with app issues; first make sure you have the latest version.
- Download the latest version of the app for your device.
- Still stuck: reach out via the Five Guys Contact page.
Source: fiveguys.com
Order, delivery or lost item · Official step-by-step guideChange a Five Guys order after placing it
You need to change a Five Guys order you already placed in the app
App orders can't be edited once placed.
- Call your Five Guys location to update or change the order.
You can't add a special request to your online or app order
Special requests aren't processed through online ordering or the app.
- Place a call-in order, or call the store after placing your online or app order.
Source: fiveguys.com
Payment, bill or refund · Official step-by-step guideCard charged twice for a Five Guys online order
Your card shows two charges for one Five Guys online order
Often it's a temporary charge on your bank account that drops off in a few days.
- Wait 2-3 days; if the extra charge is still there, reach out through the Five Guys Contact page.
You can't choose to pay at pickup for an online Five Guys order
Online orders must be paid in advance by credit card, gift card or another payment method.
- Pay when you place the order online, or order in store instead.
Source: fiveguys.com
Help · Official step-by-step guideFive Guys order went wrong: getting a refund
Something was wrong with your Five Guys order and you want a refund
Five Guys does refunds but needs details about the order.
- Call 866-345-GUYS (4897) from 8am to 12am CST, or fill out the form on the Contact Us page.
- Give the order number, the location you visited and the total cost of the order.
Source: fiveguys.com
Payment, bill or refund · Official step-by-step guideFive Guys gift card shows no balance or won't work online
Your Five Guys gift card shows no balance or can't be redeemed online or in store
Five Guys asks you to use its contact form for this.
- Check the balance with the inquiry form at fiveguys.com/gift-cards.
- Then reach out via the Contact Form and someone will get back to you.
Source: fiveguys.com
Help · Official step-by-step guideComplain or give feedback about a Five Guys visit
You had a bad experience at a Five Guys and want to tell them
Five Guys has a customer feedback hotline and a customer survey.
- Call the Customer Feedback Hotline at 866-345-GUYS (4897), 8AM to 12AM CST.
- Or fill out the customer survey on the Customer Survey page.
Source: fiveguys.com
What people search for about Five Guys
- five guys login
- five guys login portal sign up
- five guys app
- five guys app http 400
Observed in search-engine autocomplete suggestions; not a report of an outage.
What is not working?
Where this status comes from
- The verdict comes from user reports, counted above a small threshold. An incident announced on the official status page can mark an outage as confirmed.
Contact Five Guys by reason
- GeneralFive Guys customer feedback hotline: 866-345-4897Open 8AM to 12AM CST
- GeneralFive Guys contact form
Technical information
The app: Five Guys Burgers & Fries
- iPhone and iPad: version 5.23.1, released 2026-10-01, needs iOS 15.0 or later. App Store
- Android: updated Oct 8, 2026, needs Android 7.0 and up. Play Store
Read from the stores on 2026-11-13.
User comments