Is Fortnite down or not working today?

"There was an error logging you in, please try again."

• Disconnect any VPN, hosting or proxy service, then log in with your Epic Games account email and password. Still failing? Reset the password with 'Forgot Password' and sign in with the new one.

"Invalid Credentials"

• Check the email address of the Epic Games account and reset the password. If both are right, turn off browser autofill and set your keyboard to your default language.

"The security code is invalid or expired" (2FA)

With an authenticator app, an out-of-sync clock is the most common cause.

• Wait 30 seconds, click 'Resend code' and enter the newest code right away. With an authenticator app, set your device's date and time to sync automatically. Still stuck? Select 'Try another way' on the sign-in screen.

"Something went wrong. Please refresh the page and check that you allow cookies on your device."

Your browser blocked the cookies the sign-in page needs.

• Refresh the page and sign in again, make sure cookies are enabled, turn off ad blockers or privacy extensions, or try another browser.

"Rate Limit Exceeded" or "visiting our service too frequently"

It's a temporary block after too many sign-in attempts; it clears on its own and Epic support can't speed it up.

• Wait a few minutes and try again; if it continues, wait 24 hours.

"Your account has too many active logins"

• Sign out on another device first, then try again.

You keep coming back to the Epic Games login page

Cached session data or cookie conflicts in your browser or the Epic Games Launcher usually cause it.

• In a browser: clear cache and cookies, try a private window or another browser, and disconnect any VPN or proxy.
• In the Epic Games Launcher: close it completely, clear the Launcher cache, then reopen it and sign in.

You can't sign in at all

• On the Epic Games sign-in page, scroll down and click 'Trouble signing in?', enter the email you used with your Epic Games account and follow the steps: a 2FA check, or a security code sent by email to set a new password.

"Failed to load profile" or "Unable to join Fortnite log in queue" on a console

These errors usually clear with a full restart of your console.

• PlayStation: hold down the PS button, then choose Power > Restart PS4/PS5. Xbox and Nintendo Switch: fully restart the console.
• Still failing? Follow Epic's connection troubleshooting steps.

You think someone else has access to your account

• Secure your email first: change its password and turn on 2FA. Then reset your Epic Games password with 'Trouble signing in?', or sign in with a linked console or social account.
• If the email on the account was changed to one you don't control, submit an account recovery request.

Your purchase on the Epic Games Store was declined

• Check that your account's region matches your location, your payment details are right and the payment method has funds. If the method is saved on your account, remove it and try again.
• Still declined? Ask your bank or payment provider about restrictions, then submit a support ticket to Epic.

You bought V-Bucks but they don't show in Fortnite

V-Bucks are added when you sign in to Fortnite on the same platform where you bought them.

• Restart Fortnite, and check that you're signed in on the platform where you bought them, with the right Epic Games account.
• Check your Transaction History: with no record, the payment didn't go through, so check with your bank before trying again.
• Bought on the Epic Games Store? Submit a support request with your order number, the amount of V-Bucks and your platform. Bought on PlayStation, Xbox or Nintendo? Contact that platform's support.