Is GameStop down or not working today?

GameStop.com won't let you sign in

Using a different or newer email than the one used to create the account is the most common cause.

• Sign in with the original email address of the account.
• Clear your browser's cache and cookies, restart the browser or device, then re-enter your details.

Your GameStop account is locked

A temporary lock is a normal security feature and clears by itself.

• Wait 15 minutes and try again, or reset your password right away.

You forgot your GameStop password

The reset is done from the Sign In screen with your account email.

• Select Sign In on GameStop.com, enter your email, choose Forgot Password?
• Open the email and select Reset Password, then create a new password.

The GameStop reset link doesn't work or the email doesn't come

GameStop lists a few extra checks before contacting support.

• Use a different browser and disable ad blockers or VPNs.
• Open the reset email on the same device you requested it from.
• Delete all previous reset emails, then request a new one.

Your GameStop order shows On Hold – Payment Declined

GameStop couldn't complete the payment, so the order is paused.

• Update your payment details by selecting Edit Order to resume processing.

Your GameStop order hasn't arrived or seems stuck

Processing usually takes up to 24 hours, and items in one order can ship separately.

• Sign in to My Orders and check the item-level status inside Order Details.
• Contact GameStop if nothing has moved for more than 72 hours after Preparing for Shipment or Awaiting Carrier Pickup.

You see two GameStop charges on your statement

It is usually a temporary authorization, not a second purchase; online orders are charged when they ship.

• Wait for the authorizations to drop off and watch your statement as items ship.
• Order delivered and still two completed charges: email care@gamestop.com.

You want to return something you bought at GameStop

Returns need an in-store receipt or a GameStop.com order number, and refunds go back to the original payment method.

• Start most online returns from the Returns Portal.
• Bring in-store purchases back to a store.

GameStop refuses the return of a digital code or gift card

Some items are final sale and can't be returned.

• Check whether the item is on the final-sale list (digital content, gift cards, trading cards).

GameStop won't take your second card or third gift card

Each order accepts one active credit or debit card and up to two gift cards.

• Use one card per order, and at most two gift cards.

A GameStop payment method failed unexpectedly

GameStop asks you to contact it in that case.

• Contact GameStop customer care.