Is Garage Clothing down or not working today?

Your order hasn't arrived yet

Standard shipping takes up to 7 business days; a Shipping Confirmation email gives your tracking numbers.

• Use the Order Tracking page with your order number and email address.

You want to cancel an order

The pre-authorized amount is released within 3-10 business days depending on your bank; once shipped, an order can't be cancelled.

• Before it's processed, go to Order Tracking or Order History, select the order and click Cancel Order.

You forgot your Garage password

• On the Garage sign-in page, select 'Forgot password?' under the password field.

You created your account with Apple, Facebook or Google

• Use the matching 'Or Sign In With' button on the sign-in page instead of a password.

You were charged, or not yet charged

Gift cards and credit cards are charged when items ship; PayPal and virtual debit cards are charged at order confirmation.

Your card payment is refused

Your billing name and address must match those of the card used.

• Check the billing name and address you typed match your card exactly: Garage can cancel orders that don't match.

You want to return an online order by mail

• In Order History (or the Order Tracking form as a guest), select the items and print your prepaid Canada Post label.
• Wait until all packages arrive: one return label per order.

You're waiting for your refund

Processing at the warehouse takes up to 10 business days, then allow 3 to 5 business days for a credit card refund to show.